OTONI VERA CHIBUOWUM

A

Social Media Manager & Content Creator

Agrarian_Mavens

Jun 2024 - Nov 2024 (6 months)

• Managed TikTok page, creating engaging and informative content to boost audience engagement. • Additionally, managed the executive calendar and scheduled meetings to ensure seamless coordination of online brand campaigns. • Created and documented standard content creation workflows for team use, enhancing efficiency in content production. • Utilized CRM tools like Buffer and Meta Business Suite to automate content distribution and track engagement metrics effectively. • Conducted audience research to identify potential brand partners and influencers, expanding collaboration opportunities. • Proofread captions, blog posts, and educational scripts prior to publication, ensuring high-quality content delivery. • Leveraged customer

E

Administrative Support & Online Business Operations

Erinnex Beauty Home

May 2024 - Sep 2024 (5 months)

• Assisted with data entry, research, and report preparation for clients. • Handled email communication and scheduled daily appointments for the CEO, ensuring efficient time management and organization. • Maintained digital records of customer data and transactions using CRM software, enhancing data accessibility and accuracy. • Assisted with proofreading and editing marketing materials and product descriptions, contributing to high-quality content delivery. • Managed online orders, organized inventory systems, and streamlined operations using Google Sheets, improving overall operational efficiency. • Researched new vendor and collaboration opportunities, supporting business growth and development initiatives. Additionally, utiliz

L

Customer care representative

LashbyFortune

Jan 2023 - Oct 2023 (10 months)

Managed customer communications and logged queries in CRM systems, ensuring accurate tracking and resolution of client issues. Created and followed response scripts for inquiries and complaints, which enhanced the consistency and quality of customer interactions. Provided valuable feedback to management based on recurring client issues, contributing to service improvement initiatives. Additionally, scheduled client appointments and managed reminders to optimize customer engagement. Utilized proofreading skills to ensure clarity and professionalism in product descriptions and customer-facing text messages, further enhancing the customer experience.

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Office Assistant

Limpopo springs hotel

Apr 2020 - Apr 2022 (2 years 1 month)

- Scheduled appointments and conducted follow-ups to ensure efficient office operations. - Managed data entry and organization, supporting the front desk and managerial team with essential coordination tasks. - Assisted with project management by organizing hotel events and staff schedules, ensuring all administrative checklists were completed accurately. - Maintained and proofread internal memos, booking details, and customer welcome materials to uphold communication standards. - Conducted prospect research by gathering guest feedback and reporting trends to management for service improvement, contributing to enhanced customer satisfaction. - Utilized multi-channel outreach strategies by maintaining documents and schedules using Google

OTONI VERA CHIBUOWUM

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