Oswaldo Abdiel Gomez Romero Bilingual Sales & Operations Specialist (EN/ES)

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Operations Manager & Senior Dispatcher

Ladybug Handyman Services (Iron Pinnacle)

Jun 2025 - Dec 2025 (7 months)

- Directed daily operations as the primary proxy to the founder, overseeing 7 field technicians, 2 on-site project managers, and 1 remote estimator, independently resolving field escalations and authorizing on-the-fly solutions to eliminate operational bottlenecks before they impacted the schedule. - Reduced same-day scheduling conflicts by 35% by implementing a pre-7 AM daily triage process that identified double-bookings, realigned technician routes, and surfaced urgent jobs before the workday began, eliminating the reactive firefighting that had defined previous operations. - Created the company’s first formal Standard Operating Procedures (SOPs), including a newly streamlined invoicing workflow co-designed with the founder, and actively

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Sales & Revenue Operations Manager

Boulder Creek Homes (ScaleVirtually)

May 2025 - Mar 2026 (11 months)

- Increased lead-to-lease conversion by 30% within the first quarter by diagnosing a broken follow-up process, rebuilding it with a tiered touchpoint sequence, and holding the pipeline to measurable weekly activity benchmarks for the first time in the company's operation. - Spearheaded a full system migration from TenantCloud to Yardi Breeze Premier mid-cycle as the sole operator, learning the new Property Management System (PMS) while simultaneously managing live inquiries, then authored the complete migration Standard Operating Procedure (SOP) to ensure the client could sustain the system independently after contract end. - Architected the company's first structured pipeline reporting framework, giving ownership their first real-time view

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Dispatch Coordinator / Customer Service Representative

Mr. Handyman & Mr. Rooter Plumbing of E. Nashville (TWL)

Aug 2024 - Mar 2025 (8 months)

- Optimized technician routing across multiple trades (plumbing, electrical, painting) using ServiceTitan (ST) by matching job assignments to geography and urgency, directly improving on-time service delivery across all active accounts. - Conducted proactive outbound Happy Calls to past clients to surface unresolved concerns before they escalated to public complaints and to identify repeat-service opportunities, prioritizing long-term retention and brand reputation. - Caught and corrected a recurring billing mismatch on commercial accounts that had gone undetected for several months by auditing work order records in ServiceTitan (ST) against credit card reconciliation logs, preventing further financial leakage. - Managed high-volume inbound

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Customer Service Bilingual Interpreter

LanguageLine Solutions (Human Quality)

Jan 2024 - May 2024 (5 months)

- Delivered real-time English/Spanish interpretation across medical, legal, educational, and business contexts, maintaining tone accuracy and cultural nuance under pressure in high-stakes environments with no margin for error. - Maintained strict confidentiality standards and professional ethics in compliance with client privacy requirements, developing the composure and precision under pressure that transfers directly to high-stakes sales and client-facing roles.

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Inside Sales Agent

REMAX Main Line (PowerISA)

Oct 2023 - May 2024 (8 months)

- Executed high-volume outbound cold calling campaigns to identify, qualify, and advance real estate prospects into the agent pipeline, booking discovery appointments and managing structured handoffs so no warm lead went cold between Inside Sales Agent (ISA) and closer. - Improved booking rates on a high-frequency objection type by analyzing live call data, identifying that "I already have an agent" was appearing consistently, and developing a targeted reframe that measurably changed the outcome of that specific conversation. - Maintained precise Customer Relationship Management (CRM) records capturing each prospect's decision timeline, expressed hesitations, and promised follow-up actions, equipping closers with the full context needed to

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Patient Access Coordinator

Harmony Bay Wellness

Jan 2023 - Oct 2023 (10 months)

- Managed the full admissions pipeline for a mental health and wellness practice by conducting structured phone-based intake assessments using established screening criteria, a process functionally identical to a sales discovery call: qualify fit, address concern, secure commitment. - Converted cost-anxious prospects into confirmed intake commitments by translating insurance benefit details and coverage information into plain language, overcoming price objections through precise and timely communication rather than generic reassurance. - Maintained full Health Insurance Portability and Accountability Act (HIPAA) compliance across all patient interactions while consistently meeting intake volume targets, logging all activity in Salesforce CR

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Project Coordinator

The Alternative Home Solutions

Sep 2022 - Jan 2023 (5 months)

- Managed project timelines in Monday.com by coordinating between internal teams, clients, technicians, and external utility providers, running targeted outbound follow-up to collect the specific approvals and documentation that were blocking project completion. - Identified workflow risks before they caused delays, implemented corrective actions, and delivered clean project closeouts by compiling final reports and organizing all documentation for structured client handoff.

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Customer/Sales Representative

Avis Budget Group (Telvista)

Apr 2022 - Sep 2022 (6 months)

- Consistently met or exceeded individual sales targets by guiding customers through the full rental process and identifying upsell opportunities (insurance, GPS, vehicle upgrades), building revenue per transaction while maintaining a consultative, retention-focused experience. - Resolved billing disputes and service complaints with the clear objective of retaining the customer long-term, applying structured problem-solving and professionalism under pressure as the consistent standard.

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English Teacher

Universidad de Oriente & Colegio Sn. Ángel

Aug 2020 - Jan 2022 (1 year 6 months)

- Delivered structured English instruction at university and K-12 levels concurrently, adapting communication depth and style to diverse audiences within the same workweek, building the precision and adaptability essential for effective bilingual sales communication. - Prepared students for IELTS and TOEFL certification exams through structured, exam-specific methods targeting grammar, vocabulary, pronunciation, and reading comprehension. - Utilized spreadsheets to manage extensive student rosters, meticulously track academic progress, organize assignments, and calculate final grading metrics across multiple class levels, ensuring efficient record-keeping and performance evaluation. - Leveraged the full suite of Google Workspace tools, incl

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Instructor/Assistant

THOTH

Feb 2020 - Feb 2024 (4 years 1 month)

- Supported the founder of THOTH, an independent English language center start-up, across instructional and operational functions, serving as the primary sales and intake touchpoint for prospective students while simultaneously managing class delivery, scheduling, and records. - Contributed to enrollment growth by supporting outreach, promotional materials, and prospective student engagement, applying the same lead qualification and follow-up discipline used in sales environments.

Oswaldo Abdiel Gomez Romero

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