Detail-Oriented Professional | Experience in Legal, Customer, and Administrative Roles | Bilingual
Contact Osiris regarding:
Flexible work
Starting at
USD8/hour
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Paralegal – Immigration Law
Tingen Law
May 2024 - May 2025(1 year 1 month)
• Drafted and prepared immigration forms and supporting documents for USCIS submissions • Assisted clients in gathering necessary documentation and completing affidavits • Managed client communication in both English and Spanish • Maintained and organized case files in legal management software • Coordinated deadlines and ensured timely filings of immigration applications (e.g., green cards, asylum, naturalization) • Conducted legal research and supported attorneys in preparing for interviews and hearings
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Customer Support Specialist
NewHomesmate
Jan 2024 - Apr 2024(4 months)
• Lead Generation and Prospecting • Initial Contact • Needs Assessment • Agent Matching • Information Provision • Appointment Setting • Follow-Up • Feedback Collection • Data Management • Customer Satisfaction
Scheduler
Oclinicals
Sep 2023 - Jan 2024(5 months)
• Appointment Scheduling • Patient Communication • Pre-Appointment Coordination • Insurance Verification • Record Keeping ◦ Team Coordination ◦ Time Management • Handling Emergencies • Compliance • Patient Follow-Up
Customer Service Representative
Nearsol
Jan 2021 - Jan 2023(2 years 1 month)
• Provide prompt and helpful assistance. • Addressing inquiries. • Resolving issues. • Offering product or service information.
E
English Teacher
Excellence English
Jan 2021 - Jan 2022(1 year 1 month)
• Lesson Planning, • Classroom management • Language instruction
Resolutions Agent
Conduent
Jan 2020 - May 2021(1 year 5 months)
• Handling and resolving customer issues, concerns, and complaints. • Managing tickets and follow-ups. • Advocating for customers • Problem solving.
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Children's Ministry Supervisor
Medical Missions Ministries
Jun 2019 - Sep 2019(4 months)
In charge of creating, organizing and supervising activities for different groups of kids in different communities.
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Interpreter (spa-eng)
Medical Missions Ministries
Mar 2019 - Sep 2019(7 months)
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Customer Service Representative
InTouch CX
Jan 2017 - Jan 2019(2 years 1 month)
• Promptly responding to customer inquiries. • Providing accurate product information. • Resolving complaints. ◦ Processing orders and returns. ◦ Maintaining customer records.