Oshane Chambers

Appointment Coordinator

Quorum, DealerMine CRM

Aug 2025 - Current (1 year 1 month)

As an Appointment Coordinator, I scheduled and coordinated client appointments through Dealermine CRM, ensuring efficient management of the appointment process. I verified and maintained accurate customer data for dealership sales and service departments, which was crucial for operational efficiency. To reduce no-shows, I ensured timely follow-ups and appointment reminders, enhancing customer reliability. Acting as the first point of contact, I streamlined customer interactions to improve overall satisfaction. Additionally, I utilized negotiation skills to effectively manage and adjust appointment schedules with customers, ensuring their needs were met while optimizing the dealership's resources.

Customer Service | Lead Qualification Specialist

Centerfield

Feb 2024 - Current (2 years 7 months)

• Verified and approved leads for steel buildings, home security, equipment rentals, and auto services. • Assessed personal vs. business use cases based on provider requirements. • Approved leads based on matching voicemail, business name, and email domain using Google verification. • Confirmed customer information, including zip code, email, and contact number for lead approval. • Handled Spanish-speaking customers using scripts and transferred them to bilingual agents.

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Music Producer

IMP Records

Aug 2021 - Current (5 years 1 month)

• Collaborated with artists and sound engineers to create high-quality sound, arrange music, and mix final products. • Oversaw recording sessions to ensure the artist's vision was met and improved audio clarity and balance. • Created backing tracks for artists, selling instrumentals for vocal recording, while also engaging in marketing planning to promote the songs produced under my label, enhancing visibility and reach in the music industry. Additionally, utilized negotiation skills to secure favorable terms with artists and collaborators, and employed cold emailing techniques to reach out to potential clients and partners. I also crafted compelling email copy using Mailchimp to effectively promote my products and services, further exp

Sales Expert / Lead Qualification Specialist

Centerfield

Feb 2021 - Feb 2024 (3 years 1 month)

• Verified customer information and gauged interest across telecom, insurance, and fintech services. • Supported T-Mobile, AT&T, CenturyLink, Spectrum, Universal, and Cox campaigns with warm transfers. • Scheduled appointments and transferred interested customers for Clover POS and insurance products. • Handled Spanish-speaking customers using scripts and transferred them to bilingual agents.

Customer Care Agent

Teleperfomance

Apr 2019 - Feb 2020 (11 months)

• Handled inbound banking calls to assist with account info, fee waivers, and address updates. • Guided customers through unlocking accounts and resetting passwords. • Transferred customers to collections for payment arrangements. • Maintained a professional demeanour, actively listening and showing empathy towards customers.

Debt Collector | Skip Tracing

Telepeformance

Sep 2018 - Apr 2019 (8 months)

• Managed delinquent accounts from 1 to 6 months past due. • Performed skip tracing using customer data and contact history. • Left voicemails and attempted recovery via multiple contact points

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Ramp Service Clerk | Ground Operations Crew

Grupo Eulen, Sangster's International Airport

Oct 2017 - Sep 2018 (1 year)

• Marshalled aircraft during arrivals and departures and coordinated with tug drivers. • Loaded/unloaded baggage from compartments, transferred luggage to conveyor systems. • Performed baggage handling at check-in by manually sending bags to security. • Assisted passengers with wheelchairs and completed aircraft grooming between flights • Performing safety inspections and FOD (Foreign Object Debris) checks.

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