Oscar Sergio Escalera Copado Customer Service Specialist

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Skip Tracer

CCSI CALL CENTER

Mar 2024 - Nov 2024 (9 months)

As a Skip Tracer, I successfully located over 150 vehicles within a challenging 8-month period, significantly contributing to CCSI Call Center's recovery rate. My investigative skills and dedication exceeded expectations, and I developed and implemented a refined search strategy that resulted in a 20% increase in successful vehicle locates compared to previous team averages. Consistently meeting and often surpassing daily and weekly location quotas demonstrated my efficiency and commitment to achieving company objectives. I mastered complex database searches and utilized various online resources to effectively track down vehicles, proving adaptability and resourcefulness in my role. Additionally, I engaged in chat support to request custome

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Customer Support

TASK US CALL CENTER

Mar 2023 - Mar 2024 (1 year 1 month)

Consistently exceeded performance metrics in a high-volume customer support role at Task Us Call Center, handling Albertsons, Vons, and Walmart campaigns. Developed expertise in resolving complex customer issues, including refunds and account discrepancies, demonstrating strong problem-solving skills. Proactively identified and addressed recurring customer concerns, contributing to improved customer satisfaction and reduced support tickets. Mastered multiple CRM systems and ticketing platforms, showcasing adaptability and proficiency in technological tools relevant to customer service. Effectively communicated with diverse customer demographics, demonstrating excellent verbal and written communication skills, and empathy. Collaborated effec

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Telvista Call Center

Dec 2014 - May 2021 (6 years 6 months)

As a representative at Telvista Call Center, I provided exceptional customer care and technical support across various channels, including phone, chat, and email. My role involved addressing customer inquiries and resolving issues promptly, ensuring a high level of customer satisfaction. I also engaged in outbound sales efforts, promoting e-commerce solutions to enhance customer experiences. Additionally, I utilized my skills in researching information for customers, which allowed me to provide accurate and timely responses, further solidifying trust and reliability in our services.

Customer Care

Telvista

Dec 2014 - Mar 2023 (8 years 4 months)

As a Customer Care representative at Telvista, I consistently exceeded performance metrics in customer retention, sales, and upselling, surpassing targets by an average of 15%. I demonstrated expertise in de-escalating complex customer issues, resolving conflicts efficiently, and maintaining positive customer relationships. Proficient in handling diverse customer inquiries across multiple campaigns, I adapted my communication styles to meet individual needs. I developed strong lead generation and qualification skills, contributing significantly to sales pipeline growth and revenue increase. Additionally, I maintained a high level of accuracy and efficiency in processing customer information, ensuring data integrity and regulatory compliance

Oscar Sergio Escalera Copado

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