Oscar Horace Tabligan Customer Service, Virtual Assistant and Sales Expert

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TSR and Sales Assistant

Fitness Superstore

Jul 2023 - Oct 2023 (4 months)

• Kept communications regular with internal and external customers, updating them on matters including timeframes and order status. • Coordinated warehouse activities to ensure inbound and outbound lead times were accurate and managed efficiently. • Arranged transportation for goods dispatch, evaluating time schedules and prices of various couriers on [System] to evaluate most cost-effective prices. • Processed and issued product orders and service upgrades for customers. • Offered personalised recommendations based on customer preferences and purchasing history.

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Payments, Collections, Onboarding & Debt Settlement Specialist

Start New Financial & Franklin Legal Group

Oct 2020 - Apr 2025 (4 years 7 months)

Phone, Chat and Emails Zendesk, Salesforce, Zenith

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Sales Rep. Research

Andrew Stotz Investment

May 2017 - Jan 2018 (9 months)

• Demonstrated leadership skills in managing projects from concept to completion, ensuring that all sales initiatives were executed effectively. • Passionate about learning and committed to continual improvement, I consistently sought new strategies to enhance my sales techniques. • Delivered services to customer locations within specific timeframes, utilizing strong time management skills to meet deadlines. • Managed time efficiently to complete all tasks, including deal closing and objection handling, while maintaining a focus on customer relationship management (CRM) and email management. • Additionally, I leveraged social media communications to engage potential clients and drive sales, effectively expanding our outreach and enhanci

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Indiegogo Customer Happiness Representative

Indiegogo.com (Crowdfunding

Jan 2017 - Oct 2024 (7 years 10 months)

• Managed time efficiently in order to complete all tasks within deadlines. • Cultivated interpersonal skills by building positive relationships with others. • Demonstrated strong organizational and time management skills while managing multiple projects. ◦ Excellent communication skills, both verbal and written.

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Appointment

Setter Milad Aria

Mar 2016 - Jul 2016 (5 months)

• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered. • Answered phone calls and addressed questions from potential customers, effectively utilizing objection handling techniques to overcome concerns and facilitate sales. • Acted as the first point of contact, setting appointments for prospective clients while leveraging customer relationship management (CRM) skills to track interactions and follow-ups. • Scheduled and confirmed appointments and meetings for the senior management team, and utilized social media communications to engage with potential customers, enhancing outreach and driving interest in our offerings.

Customer Service / Sales Rep

SIL International

Feb 2016 - Nov 2022 (6 years 10 months)

• Answered customer inquiries and orders via email • Prepared invoices for every order • Updated account information to maintain customer records. • Provided primary customer support to internal and external customers.

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Phone Survey Representative Home Care Assistance, Feedback, Gathering

Nov 2015 - Jun 2016 (8 months)

• Worked well in a team setting, providing support and guidance. • Acted as a team leader in group projects, delegating tasks and providing feedback. • Completed paperwork, recognizing discrepancies and promptly addressing for resolution. • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

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Phone Survey Representative

Caring.com, Feedback

Oct 2015 - Dec 2016 (1 year 3 months)

• Worked well in a team setting, providing support and guidance. • Acted as a team leader in group projects, delegating tasks and providing feedback. • Completed paperwork, recognizing discrepancies and promptly addressing for resolution. • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

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Telemarketing Sales Representative

DNC

Jun 2015 - Jul 2016 (1 year 2 months)

• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas. • Answered calls, took messages, and transferred calls to correct individuals. • Handled high-volume telemarketing operations with expert use of client management software and computer dialing. • Explained product prices and packages as well as answered questions and addressed concerns of customers. • Utilized email management skills to conduct sales outreach, effectively engaging potential customers and enhancing overall sales efforts through multiple communication channels. • Demonstrated proficiency in prospecting, deal closing, and objection handling, while fostering strong customer relationships through effective CRM practices

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Content Tagging Specialist

Context Logic Inc

Oct 2014 - Feb 2015 (5 months)

• Demonstrated creativity and resourcefulness through the development of innovative solutions. • Used critical thinking to break down problems, evaluate solutions and make decisions. • Passionate about learning and committed to continual improvement. • Exercised leadership capabilities by successfully motivating and inspiring others.

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Telemarketer

Liquid Digital Solutions

Jul 2014 - Apr 2015 (10 months)

• Handled high-volume telemarketing operations with expert use of client management software and computer dialing. • Recorded contact information of customers and potential customers in the internal database. • Completed daily cold calling and outreach to build the sales pipeline, utilizing strong sales techniques, deal closing strategies, and effective objection handling to maximize conversion rates. • Answered questions about company offerings with knowledgeable responses about products and services. • Employed Google Sheets to efficiently manage leads and track closed sales, enhancing overall organization and follow-up processes within the telemarketing operations.

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Telemarketer

Datafox Inc

Jun 2014 - Jan 2015 (8 months)

• Handled high-volume telemarketing operations with expert use of client management software and computer dialing. • Recorded contact information of customers and potential customers in the internal database. • Completed daily cold calling and outreach to build a robust sales pipeline, utilizing strong sales techniques, deal closing strategies, and effective objection handling to maximize conversion rates. • Answered questions about company offerings with knowledgeable responses about products and services, while also leveraging social media communications to engage with potential clients and enhance outreach efforts, thereby broadening the sales approach and fostering customer relationships.

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High Value Support Specialist

Upwork Corp.

Dec 2013 - Jun 2017 (3 years 7 months)

• Used critical thinking to break down problems, evaluate solutions and make decisions. • Demonstrated leadership skills in managing projects from concept to completion. • Resolved problems, improved operations and provided exceptional service. • Managed time efficiently in order to complete all tasks within deadlines.

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Technical Support Team Member

Rabbit TV

Jul 2013 - Jun 2014 (1 year)

• Chat/Tickets Technical Support • Answered and managed incoming and outgoing chats and tickets while recording accurate messages for distribution to office staff. • Volunteered to help with special projects of varying degrees of complexity. • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures. • Increased customer service success rates by quickly resolving issues.

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Technical Support Representative

TELETECH Bacolod, Telstra, Mobile Assurace

Mar 2013 - Jun 2013 (4 months)

• Translated complex technical issues into digestible language for nontechnical users. • Collaborated with supervisors to escalate and address customer inquiries or technical issues. • Managed high levels of call flow and responded to [Type] technical support needs. • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Technical Support Associate - National Help Desk

Time Warner Cable

Sep 2009 - Jan 2013 (3 years 5 months)

• Assisted in resolving Internet, email, security software, and hardware concerns of customers via phone calls. • Configured hardware, devices, and software to set up work stations for employees. • Skilled at working independently and collaboratively in a team environment. • Demonstrated strong organizational and time management skills while managing multiple projects. • Adaptable and proficient in learning new concepts quickly and efficiently. • Gained extensive knowledge in data entry, analysis and reporting. •

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Technical Support Representative

TELETECH Bacolod, QWEST DSL Broadband

Jul 2008 - Jul 2009 (1 year 1 month)

• Translated complex technical issues into digestible language for nontechnical users. • Collaborated with supervisors to escalate and address customer inquiries or technical issues. • Managed high levels of call flow and responded to [Type] technical support needs. • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Oscar Horace Tabligan

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