Oscar Garzón

Jobs 0% verified

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Account Manager

USA Truck Inc

Jul 2023 - Current (2 years 2 months)
Logistics Coordinator

Lean Solutions Group

Jun 2023 - Current (2 years 3 months)

Responsibilities for this position: Provide tracking and tracing services for customer shipments. Generate, file, and maintain up-to-date customer records, reports, shipment documentation, etc. Perform load audits and ensure all information is accurate. Ensure adherence to customer Standard Operating Procedures. Timely escalation of shipment issues or potential errors as needed.
Customer Service Agent

Sitel Group

Jun 2021 - Jun 2023 (2 years 1 month)

Responsibilities for this position: Provide high quality and accurate resolutions for customers related to payments and transactions via phone and email. Troubleshoot and provide detailed instructions to guide customers through navigating the mobile app and website. Address inquiries about their accounts and any problems or questions related to it. Handle billing and invoices queries, managed payments queries.
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Customer Service Agent

Teleperformance

Mar 2019 - Oct 2020 (1 year 8 months)

Responsibilities for this position: Respond to all customer inquiries. Provide excellent customer service by being a good listener. Work with confidential customer information, while treating it sensitively. Aim to resolve issues on the first interaction by being proactive, patient, and understanding.
English Teacher

American School Way

May 2018 - Dec 2018 (8 months)

Education 0% verified

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