Oscar ernesto lozano Uribe
About
Detail
Bogota D.C., Colombia
Contact Oscar regarding:
work
Full-time jobs
Starting at
COP13.5M/month ~USD3.73k/month
groups
Networking
Résumé
Jobs
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- VAmericas IT Operations ManagerVulcain Engineering GroupOct 2023 - Current (2 years 8 months)Spearheaded strategic oversight of operations across the Americas region (USA, MEXICO, COLOMBIA & CHILE). Ensuring seamless alignment with global headquarters policies and strategies • Monitored product support tickets, delivered incident reports, and root cause analysis. • Led tactical and technical planning execution to meet customer needs and SLAs. • Collaborated with internal teams to address customer support needs effectively. • Led a team of 15 people distributed across the Americas region. • Implemented strategies that improved CSAT by 15% across the region while simultaneously reducing average ticket handling time by 20% . •
Senior Technician - LeadEndavaJan 2022 - Oct 2023 (1 year 10 months)• Provided Tier 2 support for identity management, policies, certificates, and AD & IDM Tool. • Led the implementation of ITIL practices that not only reduced resolution time by 30% but also enhanced customer satisfaction, maintaining calm and effectiveness in high-pressure environments. • Reduced ticket queue by 95% , enhancing service quality and response times. • Generated reports and provided analytics on accounts payable to senior management, resulting in improved budget forecasting- hIT specialisthcltechnologiesOct 2021 - Dec 2021 (3 months)• Configured hardware, devices, and software for employee workstations. • Patched software to eliminate security issues and protect data. • Provided clear technical explanations to non-technical users. • Configured and managed virtual machines to improve system availability and scalability • Monitored and managed system performance to ensure optimal performance and availability Bogotá • Basic knowledge of as400 commands
- SSystem Engineer ISCOTIABANKCOLPATRIAJun 2021 - Oct 2021 (5 months)in charge of providing support to gyg (SIIF) systems to keep the continuity of business to all internal users. • Support the software through AS400 validating and ensuring the correct high availability. • Active participation with external providers to execute and validate the correct performance of the system • Perform basic troubleshooting about requests referring to loan applications, communications with Cifin, and dataCredito
- IT engineerSLBJan 2020 - May 2021 (1 year 5 months)Engineer in charge of providing support to end-user around the world with ensuring compliance with all agreed SLAs. • Provide support about access through AD and cloud solutions such as MFA(Azure). • Provide assistance with all Microsoft Office environments (Office 365, SharePoint, office 2016,outlook,teams) and basic troubleshooting about deployments through SCCM • Guarantee and prevent possible security risks using tools such as BitLocker, and Splunk. • Provide support to mobile services (Intune Company Portal) • Organized system infrastructure documentation and operating procedures, strengthening controls, and enhancing overall performance. • Enhance project management skills by defining and presenting systems solutions and timelin
- PPostsales Engineer, SPC InternacionalJun 2018 - Mar 2019 (10 months)• Apprentice engineer in charge of provide to end-user support in all Cisco Technologies (Collaboration,networking, optics, etc.) • Active participation in a data center implementation project as Optics leader of BAC credomatic bank from Guatemala City. Bank owned by Aval Group. Managed optical equipment appraise at USD +145000
Education
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- Diplomado en finanzas para ejecutivos no financierosCESAApr 2024 - Jun 2024 (3 months)
- Scrum master & Product OwnerCertiprofSep 2022 - Current (3 years 9 months)
- AItil v3AXELOSAug 2022 - Current (3 years 10 months)
- UM.Sc. BusinessUniversidaddelosAndesJan 2022 - Dec 2023 (2 years)
- PB.Sc.PontificiaUniversidadJaverianaJan 2012 - Mar 2018 (6 years 3 months)