Oscar Cisneros

Oscar Cisneros

About

Detail

Real Time Analyst
Soyapango, San Salvador Department, El Salvador

Contact Oscar regarding: 
work
Full-time jobs
Starting at USD900/month
Flexible work
Starting at USD5/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Foundever
    Real Time Analyst
    Foundever
    Jan 2021 - Jan 2024 (3 years 1 month)
    After joining the company as a customer service agent. I had the opportunity to be an SME (Product Specialist) where I helped provide support to agents by helping them facilitate their concerns. Then I obtained the position as WFM (workforce management) operating internally with the company with daily optimization reports among others, all remotely since It was in a Costa Rica account. • Excel. In order to keep order, the Excel tool was essential for daily reports, late hours, schedules, vacations. • eWFM software. Among the tasks to be carried out is optimization, which consists of ordering without affecting the projection of calls in certain intervals. • Power BI. in the same way to be able to take dynamic tables to another level of org
  • Concentrix
    Sales Representative
    Concentrix
    Jan 2018
    I always worked in the sales area for DISH (USA) selling their cable services. • Compression with clients. • Management of sensitive information. • I work under pressure. Since there was a monthly goal, it was necessary to focus on achieving it monthly.
  • Fusion BPO Services
    Sales Representative
    Fusion BPO Services
    Jan 2017 - Jan 2018 (1 year 1 month)
    Telephone sales representative. I worked selling for the company AT&T (USA), Cable, Telephony, Internet, etc. Then I had the opportunity to grow as an RTA (real time analyst). • Sales. My main role was to sell the services that AT&T provided, I gained experience with CLT management and retention. • Management of sensitive information. Had to protect Customer Information. such as your name to credit history. • Trust. I needed to convey confidence to the client to obtain their data and be able to satisfy their needs and explain why they needed said information. • Internal control management. I got the opportunity to be part of the company internally, my role consisted of obtaining reports on: the organization of schedules, vacations, daily l
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Jan 2016 - Jan 2017 (1 year 1 month)
    My role consisted of answering calls in English, solving problems that a client may have between them, technical support, customer service, etc. It had to be resolved as soon as possible and satisfy the client. Among them: • Payment process. Handling of sensitive information such as cards and personal information. • Product Knowledgeable. In order to be efficient, one had to know the company's product information in detail and know how to use internal tools. • Software management. You had to use the tools provided by the company and know how to organize yourself to do it on each call.
Education verified_user 0% verified
  • U
    Degree in Languages ​​and Tourism
    University of Don Bosco
    Jan 2013 - Jan 2014 (1 year 1 month)
  • C
    English Course
    Centro Cultural
    Jan 2011 - Jan 2012 (1 year 1 month)
  • U
    Lic.
    Universidad Tecnológica
    Jan 2010 - Jan 2012 (2 years 1 month)
  • C
    Bachillerato Opción
    Colegio Juan Bueno
    Jan 2007 - Jan 2009 (2 years 1 month)
  • Insaford
    Excel Avanzado
    Insaford
  • M
    Microsoft Office