Oscar Alexander Gomez Gil

Virtual Medical Assistant

There is Talent

Nov 2023 - Jun 2025 (1 year 8 months)

• Managed scheduling and appointments for a busy doctor practice with 11 offices throughout the state of Maryland, in the United States. • Handled patient's inquiries and provided exceptional customer service, with an average of 80 calls per day. • Communicate effectively with patients and healthcare providers to solve their inquiries and requests. • Detail-oriented with strong organizational skills and the ability to multitask, working on both calls and back office duties.

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Team Lead-Customer Service

Unifi BPO

Jan 2023 - Nov 2023 (11 months)

• Led a team of customer service representatives, overseeing daily operations and resolving escalated issues. • Trained and onboarded new team members, ensuring they were equipped with the necessary skills and knowledge. • Assist insureds processing payments, claims, and a wide variety of insurance needs. • Utilized a vast amount of carriers on a daily basis, and navigate through their websites to help insureds with changes on their policy, cancellations, additions to the policies, and many other activities. • Collaborated with cross-functional teams to address customer service challenges and drive process improvements.

Inside sales-Customer Service

Blackstone Medical Services

Apr 2022 - Jan 2023 (10 months)

• Marketing of sleep apnea tests for patients in the United States. • Generation of an environment of transparency, trust, and security for clients. • Provided assistance and support to patients and acted as substitute supervisor.

Interpreter

Teleperformance

Jun 2020 - Apr 2021 (11 months)

• Assistance to English-speaking clients to communicate with Spanish-speaking customers on medical, commercial, and government accounts. • Maintained the role of the interpreter during each call, meeting key performance indicators.

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Jr. Supervisor

Dfcc SAS

Apr 2017 - Jun 2019 (2 years 3 months)

• Support management with daily tasks and assist with operational needs. • Supervised daily activities of the operation and empowered the team members to achieve the best possible performance. • Oversaw the dispatcher's duties to ensure timely client pickups. • Fostered excellent relationships between calls department, dispatchers, drivers, and management.

Oscar Alexander Gomez Gil

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