Oriana Miceli

Currently, I am honing my skills as a Health Operations Analyst at Accenture. With over two years of experience, I excel in managing health plan member details, generating invoices, processing payments, reviewing claims, and handling prior authorization requests. I use my administrative, communication, and customer service skills to ensure quality and accuracy in every task and to provide a smooth and satisfying onboarding experience for new joiners and clients. I am passionate about learning and developing myself in the field of customer experience (CX), which I believe is essential for any business to succeed and grow. I have completed a course in Customer Experience from Coderhouse in december 2023. I also have a proficient level of English, as certified by EF SET. My goal is to leverage my expertise in Customer Experience to contribute to the mission of delivering value and innovation to customers and stakeholders.