Orezime Mary Igata

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Clients Support Specialist

FINTRAK SOFTWARE CO. LTD

Oct 2022 - Current (2 years 7 months)

As a Client Support Specialist, I ensured seamless onboarding, relationship management, and post-sale support to drive client satisfaction and long-term retention. I was also responsible for selling our company's software and services to prospects and existing clients, which not only increased our market share but also enhanced the overall client experience by aligning our offerings with their needs. This dual focus on client support and sales allowed me to foster strong relationships and contribute to the company's growth objectives. Additionally, my role involved data entry to process several client requests and generate insightful reports, which streamlined our operations. I also answered numerous calls from clients to address their comp

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Business Development Manager | Accounts Manager | Sales Manager

FINTRAK SOFTWARE CO. LTD

Oct 2022 - Current (2 years 7 months)

- Developed and implemented successful sales strategies to increase revenue by 12% in one year. - Established and maintained strong relationships with key clients to ensure long-term business success. - Worked closely with the marketing team to develop and execute promotional campaigns within and outside Nigeria. - Engaged clients to address their complaints and inquiries, utilizing CRM tools to provide timely responses, which enhanced overall administrative efficiency and contributed to improved client satisfaction and business operations. - Utilized email support to assist in resolving customer complaints, ensuring effective communication and client engagement. - Leveraged Microsoft 365 for client outreach, facilitating virtual meeti

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Accounts Manager | Sales Manager | Clients Support Specialist

Oxford Group

Nov 2021 - Sep 2022 (11 months)

Established and maintained strong relationships with key clients to ensure long-term business success. Additionally, part of my daily responsibilities included prospecting, where I identified qualifying prospects that we needed to pursue and convert into clients for our company, thereby enhancing our client base and driving revenue growth. Also managed sales operations and led a high-performing team to drive revenue growth, client acquisition, and market expansion. Furthermore, I functioned as a Client Success Specialist by ensuring seamless onboarding, relationship management, and post-sale support to drive client satisfaction and long-term retention. This role also involved answering calls and accurately capturing client data in our datab

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Sales Executive Team Lead | Accounts Manager | Clients Support Specialist

United Bank for Africa (UBA Plc.), SOL

Oct 2019 - Oct 2021 (2 years 1 month)

Generated leads through cold-calling and other outreach efforts, resulting in a 20% increase in total sales. Participated in weekly sales meetings to review performance and strategize for future growth. Monitored sales performance and established benchmarks for success to assess team performance. Managed and trained a team of sales representatives, providing guidance and mentorship to ensure success. Additionally, I provided administrative assistance by supporting the Branch Head of Operations and Branch Manager in coaching new staff, engaging irate clients to ensure resolution of their complaints, and utilizing CRM tools to gather customer feedback and document complaints, escalating issues when necessary. Furthermore, I leveraged email su

Clients Support Specialist | Sales Executive

Mutual Benefits Assurance PLC

Mar 2017 - Sep 2019 (2 years 7 months)

Sold various insurance products, resolved customer complaints, scheduled meeting appointments, and managed new and existing relationships. Also functioned as a Client Success Specialist by ensuring seamless onboarding, relationship management, and post-sale support to drive client satisfaction and long-term retention. Additionally, utilized marketing skills to effectively promote our company's products through targeted phone calls and emails, enhancing client engagement and driving sales growth. Furthermore, data entry was an integral part of my responsibilities, as I consistently captured and maintained accurate client information to support effective communication and service delivery.

Relationship Manager | Clients Support Specialist | Accounts Manager

Skye Bank Plc

Oct 2014 - Feb 2017 (2 years 5 months)

Developed and maintained successful relationships with clients by providing superior customer service. Led client meetings to identify their financial goals and plans. Directed clients in making informed financial decisions and investments. Coordinated with internal and external stakeholders to ensure client needs were met. Resolved complex customer inquiries and complaints with efficiency and professionalism. Developed and implemented strategies to grow and retain existing client relationships. Additionally, provided administrative assistance by anchoring training sessions that supported overall branch operational efficiency, further enhancing the client experience and service delivery. Furthermore, marketing played a crucial role in my re

Relationship Manager | Accounts Manager | Clients Support Specialist

Access Bank PLC

Mar 2011 - Sep 2014 (3 years 7 months)

Developed and maintained successful relationships with clients by providing superior customer service. Directed clients in making informed financial decisions and investments. Utilized CRM and other software to track client data. Developed and implemented strategies to grow and retain existing client relationships. Coordinated with internal and external stakeholders to ensure client needs were met. Resolved complex customer inquiries and complaints with efficiency and professionalism, including utilizing email support to address customer issues effectively. Educated clients on new products and services and provided ongoing support. Additionally, anchored training sessions and coached new staff, leveraging customer feedback to enhance operat

Clients Support Specialist

Access Bank PLC

Apr 2008 - Feb 2011 (2 years 11 months)

As a Customer Service Supervisor, I was responsible for overseeing daily operations, ensuring high levels of customer satisfaction, and managing a team of customer service representatives. I implemented training programs to enhance team performance and foster a positive work environment. Additionally, I engaged in marketing efforts during client interactions via phone and email to attract new clients, demonstrating my ability to contribute to the company's growth. I also conducted strategic planning initiatives aimed at improving client experiences and promoting customer loyalty, which in turn enhanced our company's profitability. Furthermore, I was required to render daily reports from Monday to Friday, utilizing data reporting techniques

Branch Head of Operations and Clients Support

Access Bank PLC

Apr 2008 - Mar 2011 (3 years)

Interfaced with an average of 150-200 customers daily, ensuring the highest level of customer service delivery. Promoted bank services and products, processed sales referrals, resulting in a 25% revenue increase, enforced compliance with banking rules, regulations, and procedures, and adhered to KYC guidelines. Verified daily deposits to clients' business accounts of over $180,000 and accounted for up to $70,000 in vault assets by following all safety procedures and managing both electronic and paper trails on all cash transfers. Assisted in the preparation of financial forecasts and projections. Utilized problem-solving skills to quickly and effectively resolve customer complaints, including troubleshooting issues to enhance customer satis

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Healthcare Support Staff

Tofa Comprehensive Health Centre

Mar 2006 - Jan 2007 (11 months)

Orezime Mary Igata

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Orezime's behavioral traits
Orezime's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.