Onix Suyen Mejia Garcia

Always focus on learning and developing in the necessary skills that a job requires to excel and help companies with their business. Specialize in: -Customer service and advanced technical support on chat and phone channels. -Quality analyst: I audited calls and chats of technical support service, worked on dissatisfaction analysis reports, created and delivered PowerPoint presentations of more impacted service areas, calibrations, and helped with multiple reports needed for operations. As a main goal, I always give my best to provide the best support and make sure that the quality standards of the company are met. Some of my skills that I have developed and improved on -but not limited to-, are listed below. -People skills: empathy, active listening, communication, patience, approachable, good manners, etc. -Coaching skills: emotional intelligence, effective communication, positivity, guidance, etc. -Details oriented. -Analytical approach.