Strategic technology and customer success and customer experience leader with 15+ years of international experience in SaaS, Telecom and IT Operations. Managing multimillion dollar customer portfolios, and leading digital transformation initiatives. Success in driving digital transformation, SaaS delivery, and global IT operations, lead cross-functional teams, implement AI-driven automation, and scale support models to improve CSAT, retention and operational efficiency. Adept at engaging C level executives, driving Voice of Customer programs and aligning technology with business outcomes.
