Oluwatosin Aremu

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Customer Support Rep / Amazon Seller

Alpha-CX Alpha Intelligent Technology Co.LTD

Jul 2024 - Current (11 months)

As a Customer Support Representative for Amazon Sellers, I was responsible for answering incoming calls, emails, and chats from customers, ensuring that I provided accurate, valid, and complete information using the appropriate methods and tools. I handled customer complaints effectively, offering appropriate solutions and alternatives within established time limits, and followed up to ensure resolution. I kept up to date with product and service information, explaining product features and benefits while assisting customers in utilizing the products and services effectively. Additionally, I provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. My role also involved pr

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Collections Specialist

FairMoney Microfinance Bank

Nov 2023 - Jul 2024 (9 months)

As a Collections Specialist, I monitored the firm's accounts receivable and identified overdue accounts. I contacted customers with overdue accounts to either collect the overdue amount or negotiate a payment plan for installment collection. Utilizing credit bureau data, post office information, internet searches, and other tools, I located customers who had moved or changed phone numbers. I maintained detailed records of contacts and attempted contacts with delinquent account customers, as well as records of any payments collected. I submitted regular reports on the status of unpaid accounts and any repayment progress. Additionally, I found and contacted clients to inquire about their overdue payments, took action to encourage timely debt

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Cold Caller - Appointment Setter

Select Print And Exhibition

Nov 2023 - May 2024 (7 months)

Proven experience in telemarketing, preferably in the events or exhibitions industry. Excellent communication skills with a pleasant and persuasive telephone manner. Strong sales and negotiation abilities, with a track record of meeting or exceeding targets. Ability to quickly understand and articulate the value proposition of the print exhibition to different audiences Proficiency in using CRM software and other sales tools for lead management and reporting..

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LEAD GENERATION SPECIALIST

The VA Group

Sep 2023 - Jan 2024 (5 months)

• I handled customer interactions on different platforms like Cold Calling, chats, and emails, as well as through social media platforms calling the client and scheduling an appointment. • 1 year of experience in prospecting for a virtual assistance group, whereby we also made 100-200 outbound calls to help the team onboard clients who need Administrative assistants and Executive assistants in SaaS and stock trading. • Created an effective lead generation process that increased conversion rates by 100%. • Developed and implemented lead generation and qualification processes that improved lead conversion rate by 100%. • Exceeded monthly sales target by 100% through effective lead generation and cold calling. • I'm confident that I'

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COLD CALLER SPECIALIST

Connect One Marketing

Oct 2022 - Dec 2023 (1 year 3 months)

• 1 year of experience working with a health insurance company, where I made about 200-300 outbound cold calls daily, in regards to helping market this product Hypertolife, Eroprostan, and Lipocarnit to aged and young claimants over the age of 20/64 years. • I empathize with my caller and I listen carefully to resolve issues as effectively as possible; I receive recognition for my ability to resolve complaints for my customers and leave a smiling face at the end of the day, which led to me being promoted to Team Leader. I'm more excited given good customer service. • Exceeded monthly sales target by 100% through effective lead generation and cold calling. • Generated new leads and opportunities through networking, cold-calling, and ot

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Outsource Global Technology

TotalEnergies Nigeria

Sep 2022 - Oct 2023 (1 year 2 months)

Placing outbound customer service or customer satisfaction calls to follow up on issues. Learning and maintaining an in-depth understanding of product information, and providing knowledgeable responses to diverse questions. Resolved customer complaints in a timely and effective manner, resulting in a 100% customer satisfaction rating. Demonstrated the ability to quickly understand and articulate the value proposition of the print exhibition to different audiences. Developed and implemented customer loyalty programs that resulted in a 100% increase in customer retention. Additionally, utilized Zoho CRM to manage customer information effectively, enhancing communication and streamlining processes within the platform.

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CUSTOMER CARE REPRESENTATIVE

Total Energies Ltd

Jun 2022 - Feb 2023 (9 months)

As a Customer Care Representative, I have freelanced in the real estate sector as a cold caller, consistently closing deals and generating warm leads daily by skillfully navigating gatekeepers to connect with decision-makers and finalize transactions. Additionally, I utilized Zoho CRM to effectively manage customer information and facilitate communication within the platform, enhancing my ability to track interactions and improve customer relationships. My experience in a remote office environment required me to leverage project management skills indirectly, as I relied heavily on Microsoft 365 tools to maintain productivity and connectivity with my team and supervisors. I utilized Outlook for managing communications and scheduling, Teams f

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CUSTOMER CAR REPRESENTATIVE

OUTSOURCE GLOBAL TECNOLOGIES

Jan 2022 - Oct 2023 (1 year 10 months)

As a Customer Care Representative, I gained freelancing experience in real estate as a cold caller, where I consistently closed deals and generated warm leads daily by skillfully navigating gatekeepers to meet with decision-makers and close deals. Additionally, during my time at Outsource Global Technologies, I developed a strong familiarity with HubSpot CRM, which played a vital role in managing customer interactions and maintaining detailed records of all engagements. I utilized HubSpot daily to track support tickets, log calls, update customer information, and ensure smooth follow-ups, which significantly improved our team's efficiency and allowed us to deliver more personalized customer service.

CUSTOMER CARE REPRESENTATIVE

Sterling Bank

May 2021 - Apr 2023 (2 years)

As a Customer Care Representative, I have gained freelancing experience in real estate as a cold caller, where I've consistently closed deals and generated warm leads daily by skillfully navigating gatekeepers to meet with decision-makers and close deals. Additionally, I utilized Loom to create video messages for clients, enhancing communication and engagement. Furthermore, I primarily used Zoho CRM to manage customer information and facilitate communication within the platform, ensuring efficient tracking of interactions and improving overall customer service.

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Customer Care Executive

Outsource Global/Citizens Disability/Remote Office

Jan 2021 - Jul 2023 (2 years 7 months)

I also have experience as an Amazon seller at a leading BPO company, providing exceptional customer support across industries like e-commerce, fintech, and medical. In addition to my core responsibilities, I utilized Zoho CRM to manage customer information effectively, which facilitated seamless communication and enhanced our customer service delivery. While cold calling was not a primary focus of my role, the skills I developed in managing customer relationships through CRM tools were instrumental in ensuring customer satisfaction and retention. Additionally, I engaged in outbound calls to prequalify customers for their benefits from the U.S. government, ensuring they were referred to the licensed authority for proper processing, which fur

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Outsource Global Technology

Steling Bank

Jan 2020 - Nov 2021 (1 year 11 months)

Answered customer inquiries via phone and provided information on banking products and services. Managed customer accounts and provided account information, such as balances and transaction histories. Assisted customers with online banking, mobile banking, and other digital banking services. Followed up with customers on account inquiries, requests, and complaints to ensure customer satisfaction. Educated customers on bank products and services, including loans, credit cards, and investment options. Maintained accurate customer records and documented all customer interactions in the bank's CRM system, utilizing Zoho CRM to effectively manage customer information and facilitate communication. Developed and implemented customer loyalty progra

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Connect Store Manager

MTN Nigeria

Jan 2018 - Jan 2020 (2 years 1 month)

I also have experience as an Amazon seller at a leading BPO company, providing exceptional customer support across industries like e-commerce, fintech, and medical. Additionally, I utilized Zoho CRM to effectively manage customer information and enhance communication within the platform, ensuring a seamless customer experience and fostering strong relationships across various sectors. Furthermore, my experience in a remote office environment required me to rely heavily on Microsoft 365 tools to maintain productivity and connectivity with my team and supervisors. I effectively used Outlook for managing communications and scheduling, Teams for collaboration and daily huddles, and Excel and OneDrive for data entry, client tracking, and securel

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CUSTOMER CARE REPRESENTATIVE

MTN Nigeria

Feb 2017 - Dec 2019 (2 years 11 months)

• Worked with the store manager to develop and execute a store budget that resulted in a 90% reduction in overhead costs. • Performed daily store opening and closing duties, ensuring that all store policies were followed. • Analyzed store performance trends and created action plans to improve store operations, utilizing Zoho CRM to manage customer information and enhance communication within the platform, which contributed to more efficient customer interactions and overall store performance. Additionally, my strong attention to detail and organizational skills were essential in managing and prioritizing multiple tasks, ensuring a high level of client satisfaction and a commitment to quality service throughout all customer interactions.

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Customer Care Agent

iSON BPO - Leading BPO

Mar 2016 - Mar 2018 (2 years 1 month)

As a Customer Care Agent, I was responsible for placing outbound customer service and satisfaction calls to follow up on issues, ensuring a high level of customer engagement. I learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions. Collaborating with cross-functional teams, I identified and resolved customer issues, which resulted in a 100% reduction in customer complaints. Additionally, I developed and implemented customer loyalty programs that led to a 100% increase in customer retention. My experience, while primarily focused on customer care, also provided me with valuable skills in communication and problem-solving, which are essential for nurturing leads and clo

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Customer Care Representative (Agent)

ISON-BPO International Limited MTN process

Jan 2016 - Jan 2019 (3 years 1 month)

I also have experience as an Amazon seller at a leading BPO company, providing exceptional customer support across industries like e-commerce, fintech, and medical. While my role as a Customer Care Representative at ISON-BPO International Limited for the MTN process may not directly reflect my experience in lead management and real estate sales, it helped me build a strong foundation in customer engagement, communication, and problem-solving, all of which are essential in nurturing leads and closing deals.

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System

BIMPLUS TELECOMS

Jan 2014 - Jan 2016 (2 years 1 month)

• Support with Installation and configuration of software and hardware. • Manage network servers and technology tools ensure timely and accurate reporting for operations. • Monitor performance and maintain systems according to requirements. • Ensure security through access controls, backups and firewalls. • Setting up accounts and workstations. • Ensure security through access controls, backups and firewalls. • Upgrading systems with new releases software's sand models • Troubleshoot issues and outages

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Industrial Trainee

HAPLOTIES SOLUTION

Jan 2005 - Jan 2006 (1 year 1 month)

As an Industrial Trainee in the Systems Engineering Department at Norman Williams, Ikoyi Lagos, I was responsible for the following: • Installed, configured, upgraded, and troubleshot all Client's systems. • Provided Helpdesk Support, resolving all hardware and software problems. • Installed, configured, and upgraded the systems attached to the LAN. • Developed strong troubleshooting and problem-solving skills. Additionally, my experience in web design during my time at HAPLOTIES SOLUTION allowed me to enhance my technical and creative abilities, as I was actively involved in various stages of the design process—from conceptualization and wireframing to front-end development and final deployment.

Oluwatosin Aremu

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Oluwatosin's behavioral traits
Oluwatosin's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.