Oluseye Ayodele Odeniran
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Oyo State, Nigeria
Contact Oluseye regarding:
Flexible work
Starting at
USD8/hour
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Résumé
Jobs
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Branch Service ManagerAccess Bank PLCJan 2023 - Current (2 years 6 months)As a Branch Service Manager, I was responsible for overseeing daily operations, ensuring exceptional customer service, and managing a team to meet branch goals. I implemented strategies to enhance service delivery and fostered a collaborative environment among staff. Additionally, I utilized calendar management skills to coordinate major project executions for the cluster and region, ensuring timely completion and alignment with strategic objectives. I also engaged in proofreading all bulletins and MPRs before publication to maintain high-quality communication standards. Furthermore, I focused on process improvement by documenting previous SOPs, which streamlined operations and enhanced efficiency. Lastly, I conducted market research to ide- Customer Service Manager (Branch Operations Manager)United Bank for AfricaSep 2020 - Current (4 years 10 months)• Key responsibility: Ensure optimal deployment and utilization of human and material resources across the bank's branch network. • Manage, motivate, train and develop staff to ensure achievement of first-class service delivery at the branches (business offices). • Acts as shop floor manager. Walks around to ensure orderliness, prompt transaction processing and sees that the customers are courteously treated. • Stands with the team in the thick of the action and ensures that all sticky service situations have his/her involvement for resolution. • Coordinate the management of operational risk issues that arise in daily activities at the branch level. • Ensure branch COP daily limit is maintained. • Effective management of
- Branch Service ManagerUnited Bank for AfricaSep 2020 - Dec 2022 (2 years 4 months)As a Branch Service Manager, I was responsible for overseeing daily operations, ensuring exceptional customer service, and managing a team to meet branch goals. I implemented strategies to enhance service delivery and fostered a collaborative environment among staff. Additionally, I utilized calendar management skills to coordinate major project executions for the cluster and region, ensuring timely completion and alignment with strategic objectives. I engaged in proofreading all bulletins and MPRs before publication to maintain high-quality communication standards, which contributed to clear and effective messaging within the organization. Furthermore, I focused on process improvement by documenting previous SOPs, streamlining operations,
- Head of ProcessingUnited Bank for AfricaJul 2020 - Aug 2020 (2 months)As Head of Processing, I was actively involved in coordinating daily operations, ensuring exceptional customer service, and managing a team to meet branch goals. I implemented strategies to enhance service delivery and fostered a collaborative environment among staff. Additionally, I utilized calendar management skills to coordinate major project executions for the cluster and region, ensuring timely completion and alignment with strategic objectives. I also engaged in proofreading all bulletins and MPRs before publication to maintain high-quality communication standards, which contributed to clear and effective messaging within the organization. Furthermore, I focused on process improvement by documenting previous SOPs, streamlining operat
- Cash OfficerUnited Bank for AfricaJan 2020 - Jun 2020 (6 months)As a Cash Officer, I assisted the Branch Operations Manager in overseeing daily operations, ensuring exceptional customer service, and managing a team to meet branch goals. I implemented strategies to enhance service delivery and fostered a collaborative environment among staff. Additionally, I utilized calendar management skills to coordinate major project executions for the cluster and region, ensuring timely completion and alignment with strategic objectives. I engaged in proofreading all bulletins and MPRs before publication to maintain high-quality communication standards, which contributed to clear and effective messaging within the branch. Furthermore, I focused on process improvement by documenting previous SOPs, streamlining operat
- Customer Service OfficerUnited Bank for AfricaMay 2016 - Jan 2020 (3 years 9 months)As a Customer Service Officer, I was responsible for delivering exceptional service to clients, addressing inquiries, and resolving issues efficiently to enhance customer satisfaction. I collaborated with team members to streamline processes and improve service delivery. Additionally, I utilized Microsoft Excel as a fundamental tool in my daily operations, which is essential for all staff in a commercial bank, particularly within the retail banking sector, to manage customer data and track service metrics effectively. This proficiency in Excel contributed to my ability to analyze customer interactions and identify areas for improvement in our service processes.
- MCall Center AgentMTN NigeriaJan 2015 - Jan 2016 (1 year 1 month)
- Administrative AssistantUniversity of IlorinJan 2013 - Jan 2014 (1 year 1 month)
Education
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- B.Sc.University of IlorinOct 2009 - Oct 2013 (4 years 1 month)