Olusegun Akinola Customer support

Customer Service Support/User Success Manager and Sales

Renmoney

Oct 2021 - May 2023 (1 year 8 months)

• Successfully increased sales revenue by 20% through virtual sales and service activities, including lead generation, application support, and customer retention, while effectively representing the brand and exceeding performance and KPI goals. • Attended to all customer inquiries, loan processing, and complaints across multiple platforms, resulting in a 95% customer satisfaction rate and meeting SLA requirements consistently. • Ensured compliance with company rules and policies while processing loan transactions, resulting in a 15% increase in efficiency and optimization of core applications. • Provided valuable feedback on processes, products, and procedures, leading to the implementation of innovative business improvements and optim

Customer Service Representative/Operations

Wakanow

Dec 2018 - Mar 2020 (1 year 4 months)

• Efficiently processed flight reservations for customers, ensuring accuracy of all passenger details as requested cold calling , leading to a 99% error-free booking rate and improved customer satisfaction. • Provided exceptional customer service by promptly addressing inquiries and resolving complaints in a professional manner, resulting in a 95% customer satisfaction rating. • Proficiently utilized the GDS platform Amadeus to book flights, hotels, and car rentals for customers, resulting in streamlined booking processes and improved efficiency. • Demonstrated strong sales and cross-selling skills by effectively promoting and offering additional products and services to customers, leading to a 15% increase in revenue and higher levels

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Customer Service Support/Sales Agent

Concept Nova Limited

Jan 2017 - Jun 2019 (2 years 6 months)

• Successfully marketed vehicle trackers and other car safety devices, increasing public awareness and developing sales plans that led to a 25% revenue growth. • Managed the inbound lead process by screening leads, qualifying prospects, and scheduling meetings with qualified leads, resulting in a 20% increase in lead conversion rates. • Collaborated closely with the sales supervisor to target prospects and develop effective sales strategies, resulting in a 30% increase in revenue growth. • Confirmed details of Trader Moni customers and ensured accurate enumeration, enhancing data accuracy and compliance with regulatory requirements. • Provided customers with relevant information and resolved complaints in a timely and professional mann

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Social Studies Tutor

National Youth Service Corps,Akoli imeyin, Bende Local Government Secondary School

Jan 2015 - Jan 2016 (1 year 1 month)

• Develop and deliver engaging lesson plans that align with the national curriculum, covering topics such as history, geography, civics, and economics. • Utilize a variety of teaching methods, including lectures, group discussions, and multimedia presentations, to cater to diverse learning styles and promote active student participation. • Foster critical thinking and analytical skills through guided inquiries, debates, and research projects, empowering students to become informed and responsible citizens. • Incorporate current events and real-world examples into lessons to make the subject matter relevant and relatable to students' lives and experiences. • Provide individualized support and feedback to students, monitoring their progr

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Administrative Assistant

Nigerian Airspace Management Agency (NAMA)

Jan 2012 - Jun 2012 (6 months)

• Successfully forwarded mails to Air Traffic Operators, ensuring timely delivery and responses, thereby facilitating efficient communication and operational effectiveness. • Booked meetings for Air Traffic Operators and coordinated schedules to ensure smooth communication, resulting in improved collaboration and decision-making within the team. • Answered and screened phone calls, ensuring that all queries were promptly addressed, enhancing communication efficiency and customer satisfaction. • Forwarded urgent matters to appropriate personnel promptly, ensuring timely resolution of critical issues and minimizing disruptions to operations. • Sorted and distributed post to relevant departments, ensuring timely and efficient delivery of

Olusegun Akinola

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