Helen Bukola Olofinsawo

Helen Bukola Olofinsawo

About

Detail

Customer service representative
Lagos, Nigeria

Contact Helen regarding: 
work
Full-time jobs
Starting at EUR5/hour ~USD5.72/hour
Flexible work

Timeline


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Job
school
Education

Résumé


Jobs verified_user 0% verified
  • M
    Data Labeler and AI Trainer public Remote experience
    Multi-Bot LLM
    Feb 2025 - Sep 2025 (8 months)
    • Achieved significant improvements in search optimization by implementing advanced techniques and refining dataset annotation methods, resulting in a 90% increase in search accuracy. • Utilized a diverse range of both commercial and custom annotation software tools to enhance annotation efficiency, leading to a 29% reduction in annotation time while maintaining high-quality outputs. • Successfully identified, analyzed, and collected large volumes of relevant data for annotation purposes, ensuring a comprehensive and robust dataset for AI training with a 96% data completeness rate. • Implemented meticulous annotation practices following specific annotation guidelines, resulting in a 98% accuracy rate in data annotation and minimizing
  • I
    Customer Support Specialist public Remote experience
    IBS Digital Media
    Aug 2021 - Sep 2024 (3 years 2 months)
    • Resolved inquiries across channels, ensuring timely and helpful support. • Monitored order processing, reduced delays, and built lasting client trust. • Boosted lead-to-conversion rate by 29% through consistent follow-up calls. • Handled live chats and emails, maintaining professionalism and consistency. • Collected feedback & recommended improvements & customer touchpoints. • Explained in detail how various items functioned and operated for customers. • Maintained 89% satisfaction score by resolving issues within service deadline. • Secured position of team leader by demonstrating excellent service delivery. • Increased repeat business through empathetic conversations and proactive issue resolution efforts.
  • Z
    Sales and Marketing Representative
    Zaron Group of Cosmetics
    Nov 2019 - Jun 2021 (1 year 8 months)
    • Negotiated bulk purchase deals, saving clients up to 10% monthly. • Converted 70% of leads to sales through persuasive product pitching. • Designed offers that raised promo sales by over 23% during campaigns. • Presented weekly reports detailing $1K+ average weekly sales movement. • Closed over 150 retail sales monthly, boosting regional sales performance. • Achieved over 20 thousand dollars in total sales revenue within 12 months. • Generated 40+ qualified B2B leads, expanding wholesale client base by 34%. • Increased monthly revenue by over $1000 through effective cross-selling strategies
Education verified_user 0% verified
  • Adekunle Ajasin University
    B.Sc. (Hons)
    Adekunle Ajasin University
    Dec 2015 - Oct 2019 (3 years 11 months)