Natalia Guevara

Natalia Guevara

About

Detail

Administrative Assistant
Ambato, Tungurahua, Ecuador
Contact Natalia regarding: 
work
Full-time jobs
Starting at USD15/hour
Flexible work
Starting at USD15/hour
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Internships
Starting at USD2k/month

Timeline

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Job
school
Education
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Résumé

Jobs verified_user 0% verified
  • Digital Resource
    Administrative Assistant public Remote experience
    Digital Resource
    Jun 2025 - Current (1 year 3 months)
  • A
    Remote Revenue Recover Specialist & Support Assistant public Remote experience
    AstroBlaster
    Jun 2024 - Mar 2025 (10 months)
    -Maintain a comprehensive monthly record of all failed payments, ensuring that all necessary information is captured, including the reason for the failure, the amount involved, and the confirmation of successful collections or actions taken to resolve the issue. -Establish and maintain regular communication with clients whose payments have failed, providing updates on the status of their accounts, addressing concerns, and offering assistance in resolving payment issues.. -Manage the pause and cancellation of accounts due to persistent payment failures, ensuring that proper procedures are followed and that clients are informed in a timely and professional manner. -Offer basic customer support to clients, addressing inquiries, providing guida
  • I
    Academic Coordinator
    ILC Ecuador English Institute
    Mar 2022 - Apr 2024 (2 years 2 months)
    -Attend meetings about students’ progress and plan courses of action depending on each level of knowledge. -Supervise weekly and monthly activities based on The Common European Framework of Reference for Languages. -Receive feedback from staff and customers and implement new strategies to satisfy the needs of both parties. -Surveillance and update of platform to company’s standards. -Customer service to show the students’ academic development, conflict resolution or to give general required information.
  • I
    Administrative Director
    ILC Ecuador English Institute
    Aug 2020 - Apr 2024 (3 years 9 months)
    -Prepare and develop company budgets, both short and long term. -Oversee employee hiring, firing, and training to ensure that the company has a qualified workforce. -Take part in the process of verification of contracts, documentation and requirements of new customers. -Audit purchases, payments, sales and collections, with reports according to each demand. -Implement efficient procedures, assign tasks and supervise staff to ensure achievable deadlines. -Manage directives agendas to keep daily activities organized. -Customer service to ensure conflict resolution or to give general required information.
  • I
    Receptionist
    ILC Ecuador English Institute
    Jun 2017 - Aug 2020 (3 years 3 months)
    - I took care of multiple tasks such as customer service, inductions to clients, information management, etc.
  • AIESEC
    Sales assistant
    AIESEC
    Mar 2016 - Dec 2017 (1 year 10 months)
Education verified_user 0% verified
  • B
    Business empowerment workshop with NLP
    Nov 2023
  • M
    Basic course of English linguistic competence B2 level
    Ministerio del Trabajo Ecuador SETEC
    Aug 2021
  • Instituto Tecnologico Universitario Rumiñahui
    Graphic Design
    Instituto Tecnologico Universitario Rumiñahui
    Apr 2019 - Feb 2021 (1 year 11 months)
  • HarvardX
    Justice
    HarvardX
    Jul 2017 - Sep 2017 (3 months)
Projects (professional or personal) verified_user 0% verified
  • I
    Design and content creation of B2 level book - English
    ILC Ecuador English Institute
    Dec 2023 - Mar 2024 (4 months)
    -Investigation and creation of B2 level content based on The Common European Framework of Reference for Languages. -Creation of both a book and a lesson’s structure. -Graphic design of the book according to international standards and age ranges that the client wanted to reach.
  • I
    Design and content creation of Senecyt sufficiency test course - English
    ILC Ecuador English Institute
    Apr 2023 - Jun 2023 (3 months)
    -Segmentation of academic material, previously investigated, to specific abilities to properly evaluate them (writing, speaking, listening, reading and grammar). -Creation of questions under the specific abilities, separated into levels under The Common European Framework of Reference for Languages (A1 to B2). -Creation of example and evaluative exams for each level of The Common European Framework of Reference for Languages (A1 to B2) -Graphic design for all the course material.
  • I
    Design and content creation of English exams from A1 to B2 - English
    ILC Ecuador English Institute
    Aug 2022 - May 2023 (10 months)
    -Research of the client’s academic material to generate appropriate content for each exam. -Design under the client’s graphic line.