Oliver Isadia CXO| Marketing & Sales Expert| Business Development | Back and

Executive Partner

Athena

Mar 2025 - Current (1 year 2 months)

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DSR Support Officer

MKOPA

Jun 2024 - Current (1 year 11 months)

Key Responsibilities in DSR Operations Management DSR Onboarding & Database Management: Ensure timely registration of new DSRs within SLA. Manage DSR database, including rights to sell, deregistrations, suspensions, and reinstatements. Stock & System Management: Facilitate stock reallocation for inter-shop and DSR transfers. Streamline operations by deactivating dormant or inactive DSR accounts. Field Engagement & Support: Build relationships through field visits, cluster meetings, and daily support activities. Liaise with tech teams to address and resolve operational challenges. Staff Development: Promote and manage smartphone adoption among DSR staff. This role highlights my ability to streamline processes, foster collaboration, and

Customer Success Associate

Angaza

Jan 2024 - Sep 2024 (9 months)

In my role as a Customer Success Associate, I was responsible for ensuring an exceptional customer experience by building strong relationships and offering tailored solutions to meet clients' needs. My key responsibilities included: Onboarding new customers and guiding them through product setup and usage. Proactively managing client accounts to maximize product adoption and satisfaction. Handling and resolving customer inquiries or technical issues to improve overall user experience. Collaborating with internal teams, such as sales, support, and product development, to deliver seamless customer service. Tracking key performance metrics and offering insights to enhance client retention and engagement. By fostering strong communication and

Casual Worker

International Committee of the Red Cross ICRC

Jun 2020 - Aug 2020 (3 months)

Involved in assisting with administrative duties, logistics, or field operations on an as-needed basis. Provided essential support during emergencies, conflicts, and crises, contributing to the ICRC's mission of alleviating human suffering and promoting respect for international humanitarian law.

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Customer Care Representative

MKOPA

Aug 2021 - May 2024 (2 years 10 months)

My primary role is to provide exceptional service and support to customers utilizing M-KOPA's products and services i.e. handling inquiries, resolving complaints, and ensuring customer satisfaction through various communication channels such as phone, email, and chat. I am also be responsible for educating customers on product features, troubleshooting technical issues, and processing orders or refunds when necessary.

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Data Entry Clerk

Keystone Agribusiness Consultants

Jan 2019 - Dec 2019 (1 year)

Responsible for inputting, updating, and maintaining accurate information into databases or computer systems. transcribing, verifying, and organizing data, ensuring it adheres to established formats and standards. Other duties included performing data cleansing tasks to identify and rectify errors or inconsistencies. assist in generating reports, performing basic data analysis, and collaborating with other team members to meet organizational objectives.

Oliver Isadia

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