Joseph Olatokunbo

Joseph Olatokunbo

About

Detail

Administrative Support, Operations Coordinator, Customer Service Agent, Data entry specialist
Lagos, Nigeria
Contact Joseph regarding: 
Flexible work
Starting at USD5/hour
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Timeline

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Résumé

Jobs verified_user 0% verified
  • Disputifier
    Administrative Support and Onboarding Specialist
    Disputifier
    Feb 2025 - Jul 2025 (6 months)
    • Handled new account setup and ongoing support for new and existing customers across Intercom, Telegram, WhatsApp, and Gmail, supporting an average of 40+ onboarding cases per month with a consistently positive client experience. • Tracked and updated onboarding tasks in Monday.com, achieving a 90%+ task closure rate within weekly cycles and keeping client timelines consistently on track. • Proactively flagged blockers and followed up in Slack, reducing cross-team back-and-forth by an estimated ~35% and improving overall onboarding turnaround time. •Maintained organised shared drives, calendars, and dashboards across Google Drive, Smartsheet, and LastPass, ensuring real-time access to accurate information for all stakeholders.
  • S
    Virtual Operations Coordinator | Administrative Project Manager
    Sayed (Juballi) Group
    Jul 2022 - Jul 2023 (1 year 1 month)
    • Streamline operational processes, resulting in a 30% increase in efficiency and cost savings. • Coordinates and facilitates smooth communication between departments, ensuring timely completion of projects and improved cross-functional collaboration. • Implemente standardized operating procedures, reducing errors by 20% and improving overall operational quality. • Manages vendor relationships, negotiating contracts and achieving cost savings of 15% on procurement activities. • Prepares comprehensive reports and presentations for senior management, providing valuable insights for informed decision-making.
  • S
    Customer Care Agent
    SpeedMaths.ng
    Jan 2018 - Jul 2022 (4 years 7 months)
    • Provided exceptional customer support, maintaining a customer satisfaction rate of 98% and resolving 90% of inquiries on the first contact. • Managed multiple calendars and appointments, optimizing scheduling efficiency and reducing conflicts by 25%. • Implemented a customer feedback tracking system, resulting in a 20% increase in positive customer reviews. • Assisted in developing and implementing marketing strategies, leading to a 15% increase in website traffic and customer engagement. • Prepared and edited professional correspondence, ensuring accuracy and adherence to brand guidelines.
  • E
    Customer Support Officer
    Exusia Group - Remote
    Dec 2016 - May 2018 (1 year 6 months)
    Virtual IT Helpdesk Customer Support Officer Dec 2016 - May 2018 • Provided technical support to customers via various channels, achieving a 95% customer satisfaction rating. • Resolved 85% of technical issues on the first contact, resulting in improved customer experience and reduced escalations
Education verified_user 0% verified
  • University Of Benin
    Bachelor of Science
    University Of Benin
    Jan 2011 - Sep 2014 (3 years 9 months)