Okwor chidera ibeabuchi

Okwor chidera ibeabuchi

About

Detail

Pharmacist| Virtual Assistant & Customer Support| Driving Health, Tech, and Administrative Excellence
Abakaliki, Ebonyi, Nigeria

Contact Okwor regarding: 
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Full-time jobs
Starting at USD5/hour

Timeline


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Job

Résumé


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  • A
    Hospital Pharmacist
    Aefutha
    Aug 2024 - Aug 2025 (1 year 1 month)
    As a Hospital Pharmacist, I was responsible for ensuring the safe and effective use of medications for patients, collaborating closely with healthcare teams to optimize therapeutic outcomes. I built strong patient relationships through health education and outreach, fostering trust and community engagement. Additionally, I managed patient records, follow-ups, and treatment continuity, reflecting CRM practices that enhanced patient care. I also promoted medication adherence and health programs, applying marketing-style communication to encourage positive health behaviors while supporting the hospital’s services and reputation. Furthermore, I effectively handled call management with doctors, suppliers, and patients, ensuring accurate communic
  • N
    Customer Service Representative
    Novaconnect agency
    Jun 2023 - Jul 2024 (1 year 2 months)
    As a Customer Service Representative at Novaconnect, I delivered customer support via chat, email, and phone, resolving 95% of issues within the first interaction. I submitted and managed chargeback responses, achieving an 80% success rate in disputes. Additionally, I reduced customer response time by implementing ticket categorization in Zendesk, which streamlined our processes. My commitment to maintaining high satisfaction scores was evident as I provided empathetic, clear, and timely communication. Furthermore, I leveraged my experience in social media communications to engage with customers effectively. By responding to inquiries and resolving issues through social media platforms, I honed my ability to communicate clearly and maintain
  • V
    Virtual Assistant
    VerdeAssist solution
    Jan 2023 - May 2023 (5 months)
    📅 Managed scheduling, reminders, and CRM updates for coaches & small business owners, improving task follow-ups and client responsiveness. 📧 Handled client messages and weekly check-ins, ensuring timely progress updates and project transparency. 🗂️ Organised digital files, databases, and document libraries using Google Workspace & Microsoft Office, enabling faster access to client materials. 📚 Assisted with content scheduling, research, and reporting, supporting weekly content production and decision-making. 📝 Streamlined onboarding procedures by organising templates, forms, and guides, reducing onboarding time from several days to under 24 hours. 📌 Implemented structured reminder systems, minimising missed deadlines and improvin
  • BrightEdge
    Virtual Assistant public Remote experience
    BrightEdge
    Jan 2022 - Dec 2022 (1 year)
    As a Virtual Assistant, I expertly managed executive calendars, travel arrangements, and daily scheduling, ensuring 100% on-time task delivery. I handled inbox management, filtering over 200 weekly emails and prioritizing urgent client requests to maintain efficient communication. Additionally, I streamlined file organization using Google Workspace and Microsoft Office, which significantly improved team access and collaboration. My support in data entry and reporting tasks led to a 25% reduction in errors through diligent quality checks. While my primary focus was on administrative tasks, I also engaged in social media communications to enhance client interactions. At BrightEdge, I communicated with clients online, responding to messages,
  • C
    Customer support Advocate public Remote experience
    Cloudshift support
    Apr 2020 - Nov 2021 (1 year 8 months)
    💬 Assisted users of SaaS tools with login issues, account errors, and automation glitches, providing step-by-step support for quick resolution. 🔧 Troubleshot platform features in real time, guiding users through workflows and helping them understand system functionality. 🛠️ Logged technical issues & recurring bugs for engineering teams, improving product updates and feature fixes. 📚 Supported user onboarding with simple instructional notes, simplifying setup for new customers. 📝 Created clear documentation for common error fixes, helping users troubleshoot without support intervention. ⭐ Developed 20+ troubleshooting guides, reducing repetitive tickets and improving customer self-service. ⏱️ Shortened onboarding time for new user
  • L
    Administrative Assistant/Virtual Assistant public Remote experience
    Luxenoted agency
    Aug 2019 - Mar 2020 (8 months)
    📂 Supported internal teams with administrative tasks, including document preparation, file organisation, and task coordination. 📅 Managed calendars, call reminders, and meeting preparations, ensuring smooth scheduling and timely follow-ups. 🗂️ Maintained digital folders and updated internal records, improving accessibility and organisation for small team operations. 📝 Prepared weekly task summaries and reports, helping teams monitor progress and prioritise workloads. 📧 Handled note-taking, follow-up emails, and internal communication tracking, improving collaboration across teams. Additionally, I assisted with social media communications at Luxenoted Agency, where I responded to messages, addressed basic inquiries, and shared u