Oluwaseun is a confident and empathetic professional with over 8 years of experience in customer relations, management and service, responding to inquiries, complaints and solutions through phone calls, email, and chat. She has vast knowledge in the e-commerce environment, providing efficient solutions and maintaining a 90% customers' satisfaction score with patience, clarity, and a focused mindset.
Proficient in CRM tools and experienced in order management and support processes, Oluwaseun is skilled at managing customer relationships, processing returns and ensuring smooth communication across teams. She easily builds a great relationship; she re-engages leads effectively and identifies upselling opportunities during customer interactions.
She possesses strong communication skills, pays attention to detail, and a very strong zeal to drive for positive results.
