Systems Service Representative
IBM Servicios Profesionales S. de R.L. de C.V.
Aug 2005 - Jul 2008 (3 years)
- Provided post-sales corrective and preventive maintenance, installations, uninstallations, and sales changes for IBM pSeries and Power Systems servers, as well as large storage solutions such as IBM 3584 tape systems, IBM 2105, 2107, and FastT disk systems, along with CISCO systems.
- Additionally, I developed and enhanced various data reporting formats, which significantly improved time tracking and spare parts consumption for myself and my colleagues, thereby optimizing our operational efficiency.