Jose Rene Santiago Bequis

Jose Rene Santiago Bequis

About

Detail

Team Leader
Bogotá, Colombia

Contact Jose regarding: 
work
Full-time jobs
Starting at USD7/hour
Flexible work
Starting at USD7/hour
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Finding candidates
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Finding mentors
Finding co-founders
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Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • G
    Operations Specialist
    GASPY HOME HEALTHCARE – CUEROS SIN FRONTERAS SAS
    Sep 2023 - Current (1 year 11 months)
    • Coordinated with logistics teams to ensure timely delivery of goods and services to customers. Served as an Operations Specialist for Safer Road Rescue, focusing on incident resolution and providing operational support. Additionally, while data analysis and SEO tools have not been central to my daily responsibilities, I possess familiarity with platforms such as Google Analytics, Google Search Console, and Yoast SEO for content optimization in CMS platforms like WordPress. I have utilized these tools to assist teams in tracking performance metrics, user engagement, and keyword effectiveness for client-facing content. Furthermore, I have collaborated with marketing and content teams that regularly employed tools like SEMrush, Ahrefs, and U
  • S
    Product Support Analyst
    SABRE COLOMBIA LTDA
    Sep 2022 - May 2023 (9 months)
    • Provided personalized product recommendations and support to customers as a Product Support Analyst for Sabre Hospitality Solutions (SHS), focusing on data analysis and process management, incident resolution, and operational support. • Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations. • Cooperated with project partners to develop system analysis and new system design based on client specifications. • Leveraged content optimization skills developed as a Team Lead at Concentrix and Operations Supervisor at CX Quantica BPO, where I created internal content such as training materials, SOPs, and client communication templates, emphasizing clarity, structure, and consistency. While th
  • M
    Team Lead - Nesting Manager CONCENTRIX CVG CUSTOMER Billing
    MANAGEMENT COLOMBIA SAS
    May 2022 - Sep 2022 (5 months)
    • Operations supervisor and lead for working contact groups, able to generate internal processes and data based on client needs, as well as generate different reports to set action plans to achieve proposed goals with high performance for operations based on the campaign requirement for Chime. Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance. • Monitored team performance, providing suggestions for improvement and training programs to increase team efficiency. • Managed operations efficiently and effectively, verifying customers received exceptional service. Additionally, developed internal content such as training materials, SOPs, and client communication
  • 2
    Intern Team Lead - Driver Support Specialist Billing ERP
    24-7 INTOUCH COLOMBIA SAS
    Sep 2021 - Mar 2022 (7 months)
    • Operations supervisor for working contact groups, able to generate internal processes, conduct data analysis, and create schedules for consultants based on client needs. Additionally, I generated various reports to set action plans aimed at achieving high performance for operations in alignment with the campaign requirements for Walmart Spark Delivery. • Developed internal content such as training materials, SOPs, and client communication templates, emphasizing clarity, structure, and consistency. While these materials were not specifically designed for SEO, they required a strong understanding of audience needs, information architecture, and readability—skills that are transferable to content development and optimization. Furthermore,
  • C
    Operations Supervisor
    CX QUANTICA BPO
    May 2020 - Mar 2022 (1 year 11 months)
    • Operations supervisor for working contact groups, able to generate internal processes, data analysis, and generate schedules for consultants based on client needs, as well as create various reports to set action plans aimed at achieving high performance for operations based on the campaign requirements for TracFone Wireless. • Conducted associate focus groups to gather personnel feedback, address concerns, and establish rapport across team members and leadership. Additionally, developed internal content such as training materials, SOPs, and client communication templates, emphasizing clarity, structure, and consistency, which are essential skills transferable to content optimization and development. While these materials were not specific
  • S
    Team Leader - Operations Coordinator Biling
    SMARTOFFICE BPO SAS
    Oct 2019 - Dec 2019 (3 months)
    • Operations supervisor for working contact groups, able to generate internal processes, data analysis, and create schedules for consultants based on client needs, as well as generate different reports to set action plans to achieve proposed goals with high performance for operations, selecting new agents according to the campaign requirements for Housecalls HC. • Served as customer service team lead, enforcing company policies, answering co-workers' questions, and training new staff. • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets. Additionally, developed internal content such as training materials, SOPs, and client communication templates, emphasizi
  • A
    Customer Service and Passenger Assistant Specialist
    AEROVIAS DEL CONTINENTE AMERICANO - AVIANCA HOLDINGS
    Feb 2019 - Apr 2019 (3 months)
    • Customer service and passenger assistant specialist at Barranquilla airport, providing travel, trip, and documentation information delivery and validation, as well as luggage processing tailored to client needs for Avianca Colombia. • Communicated in a patient, informative, and supportive manner with clients. • Participated in improvement meetings, offering suggestions to enhance daily operations. • Conducted safety checks on all passengers before commencing the boarding process. • Greeted passengers and provided boarding instructions, while also assisting with travel itineraries, distribution logistics, and baggage handling to ensure a seamless travel experience for all clients.
  • S
    Team Manager SUTHERLAND GLOBAL SERVICES Billing
    SGS Colombia Holding S.A.S
    Sep 2014 - Nov 2017 (3 years 3 months)
    • Operations supervisor for working contact groups, able to generate internal processes, data analysis, and create schedules for consultants based on client needs, while also generating various reports to set action plans aimed at achieving high performance in operations. Responsible for selecting new agents according to campaign requirements and generating month-to-month payroll for interactions. • Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectations. • Supervised and mentored staff in 1:1 sessions, driving attainment of individual KPIs. • Led recruitment, hiring, and onboarding activities, training new joiners in operational processes an
  • S
    Senior Consultant - Payroll Specialist ERP
    SUTHERLAND GLOBAL SERVICES, SGS COLOMBIA HOLDING SAS
    Jan 2014 - Sep 2014 (9 months)
    • Check of internal processes, generate, create and audit client processes and process payroll for AT&T Mobility using CRM• Prepared periodic payroll reports management analysis and use in labour planning and decision-making. • Traced transaction histories to locate missing payments and correct problems for employees. • Documented employee overtime and calculated correct payment rates. • Maintained accurate records of employee pay structures and personal data
  • S
    Senior Specialist and Payroll
    Sutherland Global Services
    Jul 2011 - Dec 2013 (2 years 6 months)
    • AT&T Mobility Business End User Care - Mobility BEUC Senior Specialist, performed supervisor functions and product floor support. • Maintained outstanding and positive relationships with customers to ensure loyalty, word-of-mouth recommendations and repeat orders. • Dealt with inbound and outbound calls, managing matters including complaints, queries and orders.
  • B
    Call Center Specialist
    BILATERAL –COLABORO CTA.
    May 2011 - Jul 2013 (2 years 3 months)
    • Call Center Specialist for Straight Talk Wireless • Spoke to customers in multiple languages to resolve problems and answer questions. • Operated tills to accurately process cash and credit card transactions. • Thrived in fast-paced environment with energy and enthusiasm. • Identified issues, analysed information and provided solutions to problems. • Troubleshot problems and diagnosed system faults.
  • T
    Call Center Specialist
    Transcom Colombia S.A
    Nov 2010 - May 2011 (7 months)
    • Call Center Specialist for Greyhound Bus Lines, Inc, Greyhound Package Xpress and Greyhound Courier Xpress. • Thrived in fast-paced environment with energy and enthusiasm. • Spoke to customers in multiple languages to resolve problems and answer questions.
Education verified_user 0% verified
  • S
    Certificate of Higher Education
    Sutherland Global Services
    Jan 2016
  • A
    Certificate of Higher Education
    App Sutherland Global Services
    Jan 2016
  • S
    Certificate of Higher Education | TMU: Leadership in Progress
    Sutherlang Global Services
    Jan 2016
  • Universidad Autónoma del Caribe
    Certificate of Higher Education
    Universidad Autónoma del Caribe
    Jan 2016 - Jul 2016 (7 months)
  • S
    Higher National Diploma
    Sena
    Jan 2010 - Oct 2010 (10 months)
  • E
    Certificate of Higher Education
    Entrepenurial SENA
    Jan 2010