🔹 High-performance bilingual leader with 13+ years of experience in operations, customer success, and team management across BPO, SaaS, e-commerce, travel, and healthcare industries.
🔹 Proven ability to lead remote and on-site teams of 30+, optimize processes, and exceed KPIs using a combination of data-driven strategies, coaching, and workflow automation tools like Trello, Notion, and Power BI.
🔹 Background includes roles at companies like Concentrix, CX Quantica BPO, Sabre Colombia, and Gaspy Home Healthcare, where I’ve supported complex client needs, managed service delivery, and ensured customer satisfaction under pressure.
🔹 Skilled in process improvement, conflict resolution, team development, and cross-functional collaboration. Familiar with AI tools, basic SEO practices, and content creation for internal enablement.
🔹 I’m highly adaptable, thrive in dynamic environments, and bring a mindset rooted in action, care, dependability, and excellence. Open to remote opportunities where I can contribute, lead, and grow.