Nthabiseng Neo Tshabalala
Nthabiseng Neo Tshabalala

Nthabiseng Neo Tshabalala

About

Detail

Customer Service Representative
Gauteng, South Africa

Contact Nthabiseng regarding: 

work
Full-time jobs
Starting at USD2.5/hour
Flexible work
Starting at USD5/hour
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Finding mentors
groups
Networking

Timeline


work
Job
school
Education
2010
2024

Résumé


Jobs verified_user 0% verified
  • Amazon
    Customer Service Advisor / Technical Agent
    Amazon
    Jan 2023 - Jan 2024 (1 year 1 month)
    • Listened attentively to customers' concerns, providing timely and effective solutions to ensure customer satisfaction. • Regularly monitored customer satisfaction levels, gathered feedback to identify areas for improvement, and implemented solutions. • Efficiently managed customer complaints and returns, demonstrating a thorough understanding of Amazon's return policies and procedures. • Offering detailed explanations of Amazon's services and products, ensuring customers had a clear understanding of the features and benefits. • Addressing customer complaints and enhancing overall customer experience. • Reviewed customer accounts and transactions, resolving issues related to orders, payments, and other account-related matters. • Com
  • InDriver
    Order feed Moderator public
    InDriver
    Apr 2022 - Apr 2024 (2 years 1 month)
    Collaborate with cross-functional teams to address emerging challenges and enhance the user experience.
    ● Proactively block users violating the rules of the inDrive service, ensuring a secure and respectful online community.
    ● Remove unwanted content from the order list, maintaining the platform's integrity and user satisfaction.
    ● Compile and update a comprehensive list of taboo languages to prevent the use of inappropriate and offensive language within the
    inDrive app.
    ● Work closely with the product development team to implement user feedback, contributing to the continuous improvement of the inDrive
    platform.
    ● Generate regular reports on moderation activities, analyze trends, and provide recommendatio
  • M
    Food Service Worker
    Ministry of Defence Police
    Oct 2019 - Nov 2021 (2 years 2 months)
    ● Assisted Deputy Minister's PLO with filing and meeting arrangements, demonstrating strong organizational and multitasking skills.
    ● Prepared documents for Deputy Minister's meetings, ensuring accuracy and completeness in the documentation process.
    ● Rendered food service support functions, including meal preparation, equipment cleaning, and organization of work areas to maintain a
    hygienic and efficient kitchen environment.
    ● Performed general administrative functions within catering, managing documentation, scheduling, and coordination to support smooth
    operations.
  • M
    Call Center Representative
    MiWay Insurance Limited
    Nov 2016 - Mar 2019 (2 years 5 months)
    •Successfully assisted clients in making amendments to their policies, skillfully handling the addition or removal of products with precision and accuracy.

    •Demonstrated a proactive approach in addressing client queries and complaints, ensuring timely and effective solutions, contributing to high customer satisfaction.

    •Conducted thorough underwriting on risk products, showcasing a keen eye for detail and risk assessment to strengthen the foundation of client policies.

    •Implemented a strategic approach to reviewing clients' profiles, resulting in effective retention strategies that contributed to the stability and growth of the business.

    •Facilitated seamless transitions by transferring cases to t
  • N
    Receptionist
    Nochumson & Teper Attorneys
    Feb 2015 - Oct 2016 (1 year 9 months)
    •Proficiently handled switchboard operations, ensuring prompt and accurate responses to incoming calls, enhancing communication efficiency.

    •Successfully managed message systems, ensuring timely delivery and retrieval of messages to relevant personnel, facilitating smooth internal communication.

    •Orchestrated seamless courier pick-ups and drop-offs, contributing to the efficient flow of external communications and document handling.

    •Took responsibility for scanning, faxing, and filing documentations for various departments, ensuring an organized and accessible record-keeping system.

    •Arranged and set up boardrooms, creating a professional and conducive environment for meetings and presentations.<
Education verified_user 50% verified
  • The Hill High School
    High School Diploma verified_user
    The Hill High School
    Jan 2010 - Jan 2014 (4 years 1 month)
  • The Hill High School
    National Senior Certificate: Matric
    The Hill High School