Nsikan-Abasi Asanga Remote Customer Service & Administrative Expert

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Jesuit Continental suites

Admin

Mar 2026 - May 2026 (3 months)

Reviewing bank statements. Preparing reconciliation reports. Investigating any discrepancies. Matching transactions. Ensuring the accuracy of financial records in compliance with general accounting standards.

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Virtual Assistant(Remotely) for

Winjobs LTD.

Apr 2024 - Dec 2024 (9 months)

Researched and compiled data for monthly reports, resulting in a 25% increase in accuracy and efficiency. Created and maintained filing systems for over 300 documents, improving organization and accessibility by 30%. Completed application information for grants, funding, or partnerships. Assisted with customer inquiries and complaints, resulting in a 70% resolution rate and increased customer satisfaction. Managed and responded to over 100 daily emails and voicemails, achieving a 95% customer satisfaction rate. Created and maintained a database of over 300 clients, streamlining communication and increasing efficiency by 20%. Posted job positions on different websites and downloaded CVs of applicants. Additionally, my experience as an Admini

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Customer Support Management

Customer Success Center

Mar 2024 - Current (2 years 4 months)

Serves customers by resolving product and service challenges, as well as providing relevant product and service information that helps solve them. Keeps track of customer correspondence and logs key account information and customer data. Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. Upholds customer confidentiality, especially regarding financial matters and identity. Processes customer refunds, shipments, and account adjustments. Helps prepare customer service reports by collecting and analyzing customer infor

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World Impact group

Admin

Feb 2024 - Current (2 years 5 months)

Preparing reconciliation reports.

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Communication & Program Officer

The Uche Muoma Foundation for Africa

Feb 2022 - Current (4 years 5 months)

• Designed and executed strategic communication and brand positioning plans. • Developed internal communications (newsletters, staff memos) for organizational alignment. • Managed digital content including website updates, press releases, and blogs. • Organized public events, press conferences, and outreach programs. • Coordinated stakeholder engagement and maintained strong media relations. • Executed crisis communication strategies to protect organizational image. • Leveraged Microsoft 365 tools, including Word, Excel, PowerPoint, and Outlook, to enhance communication efficiency and project management. This proficiency in digital literacy supported the creation of engaging content and effective messaging across various platfor

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Administrative Officer

Maryland Global Initiatives Corporation (MGIC) |

Mar 2018 - Dec 2019 (1 year 10 months)

• Handled office operations, document filing, procurement, and logistics. • Assisted in preparing budgets, expense reports, and financial documentation. • Coordinated travel arrangements and organized internal meetings. • Provided communications support during project implementations. • Developed transferable skills relevant to a virtual assistant role, including organization, communication, technical skills, problem-solving, and attention to detail. My self-motivation, adaptability, and proactive communication have been key in managing tasks, prioritizing deadlines, and maintaining organized files, which will serve me well in a virtual setting. This administrative experience provides a solid foundation for managing virtual tasks an

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Petrus Hotel Royale

Admin

Nov 2017 - Jun 2020 (2 years 8 months)

Understanding accounting concepts, financial statements, and bookkeeping procedures. Keeping and Maintaining accurate financial records. Spreadsheet Proficiency Using software such as Microsoft Excel to organize, analyze, and compare financial data.

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Administrative officer

Petra Digital Press

Feb 2015 - Jun 2016 (1 year 5 months)

• Maintained business records, schedules, and meeting minutes, ensuring efficient organizational operations. • Drafted formal letters, invoices, reports, and other documentation to support business communications and transactions. • Provided executive support for board meetings and corporate functions, facilitating smooth and effective gatherings. • Leveraged skills in Customer Relationship Management (CRM) by managing client interactions, maintaining accurate records, and ensuring timely communication. My experience includes building relationships with clients and stakeholders, responding to inquiries, resolving issues, and tracking client interactions and feedback, all of which are essential for understanding client needs and delive

Nsikan-Abasi Asanga

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