Nsikan-Abasi Asanga CUSTOMER SERVICE | ADMINISTRATIVE SUPPORT | SALES

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Graphic Design & Communication Support

Jan 2025 - Current (1 year 8 months)

Designed and edited visual materials for educational and organizational purposes, including promotional flyers, social media graphics, event banners, certificates, and classroom learning materials. Performed image editing, retouching, background removal, resizing, and branding for print and digital platforms across roles at Jethro Hope Support Initiative (JHSI) and Brixtonn Schools.

World Impact group

Admin

Feb 2024 - Current (2 years 7 months)

World Impact group Preparing reconciliation reports. - Managed comprehensive administrative operations, including the coordination of communications and the meticulous maintenance of organizational records. - Utilized Short Message Service (SMS) platforms as an efficient tool for stakeholder follow-ups and rapid information dissemination, ensuring timely updates and streamlined connectivity across the team. - Spearheaded initiatives for process improvement by analyzing existing administrative workflows, which led to enhanced operational effectiveness and greater overall organizational efficiency. - Implemented Zapier to automate administrative processes and streamline organizational workflows, significantly reducing manual data entry and in

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Communication & Program Officer

The Uche Muoma Foundation for Africa

Feb 2022 - Current (4 years 7 months)

• Designed and executed strategic communication and brand positioning plans. • Developed internal communications (newsletters, staff memos) for organizational alignment. • Managed digital content including website updates, press releases, and blogs. • Organized public events, press conferences, and outreach programs. • Coordinated stakeholder engagement and maintained strong media relations. • Executed crisis communication strategies to protect organizational image. • Leveraged Microsoft 365 tools, including Word, Excel, PowerPoint, and Outlook, to enhance communication efficiency and project management. This proficiency in digital literacy supported the creation of engaging content and effective messaging across various platforms. Addition

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Business Development Officer | Northern Regional Markets August 2025 – Present

PureHeart Food Limited – Abuja

May 2025 - Jul 2026 (1 year 3 months)

Lead market expansion initiatives for Kream 3-in-1 Chocolate Beverage across Abuja and Northern Nigeria, identifying new business opportunities and strengthening brand presence. Develop and maintain strategic relationships with distributors, wholesalers, retailers, and key business partners to expand market coverage and increase product availability. Execute sales and promotional campaigns that enhance product visibility, customer engagement, and revenue generation. Coordinate product distribution, inventory planning, and logistics to ensure consistent product availability across assigned territories. Monitor market trends, competitor activities, and customer feedback to develop effective sales strategies and improve market penetration. Pre

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Program & Client Support Lead (Remote)

ED SAFE Ltd – Online Learning Provider |

Apr 2025 - Dec 2025 (9 months)

Program & Client Support Lead (Remote) ● Orchestrate end-to-end program delivery for a cross-border learning platform, ensuring 100% data integrity in client records. ● Standardized participant onboarding workflows, reducing "time-to-onboard" by 15% through automated resource delivery. ● Manage project dashboards to track milestones, maintaining a 95%+ on-time delivery rate for program deliverables across the EMEA region. ● Serve as the primary administrative liaison for senior leadership, managing high-priority inbox triage and complex international scheduling. ● Supported business operations by conducting targeted sales outreach to prospective learners and managing inquiries, ensuring high conversion and engagement. ● Assisted with finan

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Virtual Assistant(Remotely) for

Winjobs LTD.

Apr 2024 - Dec 2024 (9 months)

Virtual Assistant(Remotely) for - Researched and compiled data for monthly reports, resulting in a 25% increase in accuracy and efficiency. Created and maintained filing systems for over 300 documents, improving organization and accessibility by 30%. Completed application information for grants, funding, or partnerships. Assisted with customer inquiries and complaints, resulting in a 70% resolution rate and increased customer satisfaction. Managed and responded to over 100 daily emails and voicemails, achieving a 95% customer satisfaction rate. Created and maintained a database of over 300 clients, streamlining communication and increasing efficiency by 20%. Posted job positions on different websites and downloaded CVs of applicants. Addit

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Customer Support Management

Customer Success Center

Mar 2024 - Dec 2025 (1 year 10 months)

Customer Support Management Serves customers by resolving product and service challenges, as well as providing relevant product and service information that helps solve them. Keeps track of customer correspondence and logs key account information and customer data. Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. Upholds customer confidentiality, especially regarding financial matters and identity. Processes customer refunds, shipments, and account adjustments. Helps prepare customer service reports by collecting

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Administrative Officer

Maryland Global Initiatives Corporation (MGIC) |

Mar 2018 - Dec 2019 (1 year 10 months)

• Handled office operations, document filing, procurement, and logistics. • Assisted in preparing budgets, expense reports, and financial documentation. • Coordinated travel arrangements and organized internal meetings. • Provided communications support during project implementations. • Oversaw the organization's administrative assets, including maintaining an up-to-date asset register, tracking office equipment, coordinating inventory verification, and monitoring asset allocation to ensure operational efficiency. • Regularly supported senior management in maintaining professional relationships with key stakeholders and partners by preparing reports, coordinating meetings, and managing official correspondence. • Developed marketing and

Petrus Hotel Royale

Admin

Nov 2017 - Jun 2020 (2 years 8 months)

Understanding accounting concepts, financial statements, and bookkeeping procedures. Keeping and Maintaining accurate financial records. Spreadsheet Proficiency Using software such as Microsoft Excel to organize, analyze, and compare financial data.

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Administrative officer

Petra Digital Press

Feb 2015 - Jun 2016 (1 year 5 months)

• Maintained business records, schedules, and meeting minutes, ensuring efficient organizational operations. • Drafted formal letters, invoices, reports, and other documentation to support business communications and transactions. • Provided executive support for board meetings and corporate functions, facilitating smooth and effective gatherings. • Leveraged skills in Customer Relationship Management (CRM) by managing client interactions, maintaining accurate records, and ensuring timely communication. My experience includes building relationships with clients and stakeholders, responding to inquiries, resolving issues, and tracking client interactions and feedback, all of which are essential for understanding client needs and delivering p

Nsikan-Abasi Asanga

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