Norvin Mark Cabasag Game Specialist

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Game Specialist

GameOps Inc.

Feb 2025 - Aug 2025 (7 months)

One Corporate Center, Pasig • @ The First Descendant Nexon for 6 months Zendesk

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Consultant CSR

Digital Room Inc.

Mar 2024 - Sep 2024 (7 months)

Paragon Plaza, EDSA, Mandaluyong • for 6 months (Chat and Email) • Provided customer support via chat and email, resolving inquiries and technical issues efficiently. • While I did not directly utilize Shopify, my team's work involved customizing and selling artworks through the platform, which informed my understanding of e-commerce operations and customer needs related to online sales. • Utilized inbound and outbound calling skills to engage with customers regarding their artwork purchases, ensuring effective communication and proactive support throughout the sales and post-sales process.

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Quality Healthcare - Accounts Payables | Success Therapy - Data Entry

ISTA Personnel Solutions

Jan 2023 - Feb 2024 (1 year 2 months)

Quality Healthcare - Accounts Payables | Success Therapy - Data Entry 500 Shaw mall, Shaw Blvd, Mandaluyong • for a year • Performed accurate and efficient data entry for various financial and operational records. • Managed accounts payable processes, including invoice processing, payment scheduling, and vendor relations. • Leveraged Slack for seamless team communication and coordination, ensuring timely updates on critical tasks and project progress. • Maintained operational efficiency by supporting the team through help desk functions, addressing queries and resolving issues related to data integrity and accounts payable procedures. • Utilized Gmail and Microsoft 360 for effective email management, ensuring organized and timely communicat

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CSR

Verto Networks Solutions

Mar 2020 - Feb 2022 (2 years)

Job title: CSR Job description: One San Miguel ave, • Il Makiage - WFH CSR for 2 years | Zendesk • Provided comprehensive customer support and managed inquiries across various channels, including email, inbound calls, and help desk software. • Utilized Zendesk and other CRM tools to track customer interactions, manage order fulfillment, and resolve issues efficiently. • Facilitated seamless communication and collaboration with internal teams via Slack, ensuring timely issue resolution for customers. • Engaged in outbound cold calling initiatives as needed to proactively address customer concerns and offer product solutions, ensuring customer retention and satisfaction.

CSR

Alorica

Mar 2019 - Mar 2020 (1 year 1 month)

Mezza heights, Quezon City • Amazon CSR - Message us chat support for a 1 year • Provided comprehensive chat support for Amazon customers, addressing inquiries and resolving issues efficiently. • Actively engaged in sales and upselling opportunities, leveraging product knowledge to enhance customer value and drive revenue. • Managed customer orders, ensuring accuracy and timely processing within the e-commerce platform. • Maintained a high standard of customer service, fostering positive customer relationships and promoting brand loyalty. • Conducted occasional outbound calls to proactively assist customers and address potential concerns, complementing chat-based support. • Participated in Business-to-Business (B2B) sales initiatives for Am

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Dispatcher

Zalora

Feb 2018 - Feb 2019 (1 year 1 month)

New Manila, Quezon City • Onsite inbound and outbound logistics for a year. • Leveraged Candidate Relationship Management (CRM) tools, including Gmail and Zendesk, to maintain effective communication channels and streamline operational processes, mirroring the functionality of Help Scout for enhanced efficiency.

Norvin Mark Cabasag

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