Norma Alejandra Garcia

Norma Alejandra Garcia

About

Detail

Customer Service & Patient Relations Professional | 10+ Years Experience | Multichannel Support | Continuous Improvement Mindset
Cortés Department, Honduras

Contact Norma regarding: 
work
Full-time jobs
Starting at USD800/month
Flexible work
Starting at USD5/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 23% verified
  • Unifycx
    Customer Service Representative verified_user Verified experience
    Unifycx
    Sep 2024 - Dec 2024 (4 months)
    Delivered exceptional customer support across multiple communication channels, including chat, email, and phone, ensuring timely and accurate responses to all customer inquiries. Resolved complex issues by providing personalized solutions, contributing to consistently high customer satisfaction ratings. Demonstrated strong multitasking and organizational skills by managing multiple communication channels simultaneously, ensuring efficient service delivery. Assisted customers with a variety of needs, including order placement, product information, returns, and troubleshooting, enhancing the overall customer experience. Additionally, upheld confidentiality by protecting personal information, which included sensitive details about customers' l
  • Oclinicals
    Staffing Specialist
    Oclinicals
    Jan 2023 - Dec 2024 (2 years)
    Assisted in back-office tasks, including the creation and processing of laboratory orders. Organized and classified medical documents, ensuring efficient record-keeping and compliance. Communicated with patients and staff via emails, text messages, and phone calls to coordinate appointments and provide updates. Contributed to operational efficiency and supporting day-to-day clinic functions. Additionally, I utilized my understanding of billing processes to enhance communication regarding financial aspects, ensuring that patients were informed about their invoices and payment options, which further streamlined clinic operations.
  • care solace
    Care Coordinator
    care solace
    Jan 2022 - Current (4 years 5 months)
    Conducted mental health service screenings, matching patients with appropriate providers. Followed up with patients, providers, and school district teams to ensure continuity of care and appointment scheduling. Assisted patients in navigating social services and connecting with mental health resources. Managed communication via phone and email, providing support and information to both patients and community partners.
  • PartnerHero
    Back office specialist
    PartnerHero
    Jan 2022 - Jan 2023 (1 year 1 month)
    Oversaw data entry and management of critical campaign and company documents, maintaining organized and secure records. Coordinated back-office operations, providing essential support to various departments to ensure smooth workflow.
  • Alorica
    Customer Service Representative verified_user Verified experience
    Alorica
    Jan 2020 - Dec 2023 (4 years)
    - Represented luxury brands across three primary channels: phone, email, and live chat. - Provided exceptional customer service by answering inquiries, resolving issues, and processing orders in a timely and efficient manner. - Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions. - Handled high-volume customer interactions, maintaining professionalism and attention to detail in a fast-paced environment. - Assisted with troubleshooting, returns, exchanges, and product recommendations, ensuring customer satisfaction while upholding confidentiality by protecting personal information, including details of service users' lifestyles, families, health, or care needs, which they wished to keep pr
  • M
    Back office specialist
    Mrs. Webcalling
    Jan 2020 - Jan 2021 (1 year 1 month)
    Created and processed work orders from emails and texts, ensuring accuracy and timely scheduling of appointments. Scheduled appointments via phone when required, maintaining clear communication with clients and internal teams. Took on the role of trainer, sharing knowledge and expertise with new team members, fostering their development and enhancing overall team performance. Utilized and mastered various tools, contributing to process improvements and developing new skills to meet evolving business needs.
  • KM2 Solutions
    Medical Scheduler
    KM2 Solutions
    Jan 2019 - Feb 2021 (2 years 2 months)
    - Zwanger Pesiri Radiology: - Advance Dermatology and Cosmetic Surgery (ADCS): Created and maintained patient files, verified insurance, and confirmed exam types and symptoms. Scheduled appointments for X-rays, MRI, Ultrasounds, PET-SCAN, CT SCAN, and other diagnostic procedures. Provided patients with instructions and necessary information regarding their procedures. Additionally, utilized call processing skills to efficiently schedule appointments for patient consultations, procedures, and visits with medical personnel, ensuring a smooth and organized patient experience.
  • Allied Global
    Customer Service Agent
    Allied Global
    Jan 2012 - Dec 2018 (7 years)
    Managed and supported all Tracfone brands, handling redemptions, upgrades, activations, and deactivations across various departments. Worked as a CSR Service Representative, managing basic transactions and customer inquiries. Served on the CRT Retention Team, handling technical issues related to data, calls, and SMS troubleshooting in addition to standard services. Participated in the SUP Group, dealing with escalations and advanced troubleshooting for data, call, and SMS issues. Contributed to the CBT Billing Team, managing billing inquiries, handling escalations, and working directly with major US carriers to resolve technical issues. Supported the WMBC/Lifeline Support Team by creating phone applications for the Lifeline program, fo
  • AFS Intercultural Programs
    International Student Advisor
    AFS Intercultural Programs
    Jan 2003 - Dec 2013 (11 years)
    International student exchange coordinators lead the entire process of an international exchange study for the exchange students. They manage the students' applications and admissions, arrange accommodation on a college or university campus or with guest families, and handle all the administration regarding these activities, including the student's grades and official departing. They function as guides for the (young) international students through their cultural adjustment.
Education verified_user 0% verified
  • I
    Capacitaciones
    Instituto Hondureño de Formación Profesional Liderazgo
    Jan 2019 - Jan 2021 (2 years 1 month)
    Liderazgo Etica Profesional Imagen Profesional Microsoft Office Excel Microsoft Office Power Point Diseño de Presentaciones Prezi Servicio de Calidad al Cliente Seguridad e Higiene Ocupacional Manipulacion Segura de Alimentos Hoja de Vida y Entrevista de Trabajo Actitud Positiva con Inteligencia Emocional
  • Universidad Nacional Autónoma de Honduras
    Grado en Medicina
    Universidad Nacional Autónoma de Honduras
    Jan 2008 - Current (18 years 5 months)
  • I
    Bachiller en Ciencias y Letras
    Instituto San Jose
    Jan 2001 - Jan 2006 (5 years 1 month)