Norma Alejandra Garcia

Norma Alejandra Garcia

About

Detail

Medical Assistant & Patient Relations Professional | 10+ Years Experience | Multichannel Support | Continuous Improvement Mindset
Cortés Department, Honduras
Contact Norma regarding: 
work
Full-time jobs
Starting at USD1.2k/month
Flexible work
Starting at USD5/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Medical Assistant public Remote experience
    Advanced GI
    Jan 2025 - Jan 2026 (1 year 1 month)
    • Coordinated surgical scheduling and patient preparation for multiple procedure centers. • Processed prior authorizations and insurance verifications for commercial and managed care plans. • Managed patient communications through phone, email, and SMS. • Maintained accurate medical documentation in eClinicalWorks (eCW). • Improved scheduling workflows and trained new staff members. • Supported daily operations while managing high patient volumes and strict scheduling deadlines.
  • Oclinicals
    Staffing Specialist
    Oclinicals
    Jan 2023 - Dec 2024 (2 years)
    Assisted in back-office tasks, including the creation and processing of laboratory orders. Organized and classified medical documents, ensuring efficient record-keeping and compliance. Communicated with patients and staff via emails, text messages, and phone calls to coordinate appointments and provide updates. Contributed to operational efficiency and supporting day-to-day clinic functions. Additionally, I utilized my understanding of billing processes to enhance communication regarding financial aspects, ensuring that patients were informed about their invoices and payment options, which further streamlined clinic operations.
  • care solace
    Care Coordinator
    care solace
    Jan 2022 - Current (4 years 7 months)
    Conducted mental health service screenings, matching patients with appropriate providers. Followed up with patients, providers, and school district teams to ensure continuity of care and appointment scheduling. Assisted patients in navigating social services and connecting with mental health resources. Managed communication via phone and email, providing support and information to both patients and community partners.
  • KM2 Solutions
    Medical Scheduler
    KM2 Solutions
    Jan 2019 - Feb 2021 (2 years 2 months)
    - Zwanger Pesiri Radiology: - Advance Dermatology and Cosmetic Surgery (ADCS): Created and maintained patient files, verified insurance, and confirmed exam types and symptoms. Scheduled appointments for X-rays, MRI, Ultrasounds, PET-SCAN, CT SCAN, and other diagnostic procedures. Provided patients with instructions and necessary information regarding their procedures. Additionally, utilized call processing skills to efficiently schedule appointments for patient consultations, procedures, and visits with medical personnel, ensuring a smooth and organized patient experience.
  • Allied Global
    Customer Service Agent
    Allied Global
    Jan 2012 - Dec 2018 (7 years)
    Managed and supported all Tracfone brands, handling redemptions, upgrades, activations, and deactivations across various departments. Worked as a CSR Service Representative, managing basic transactions and customer inquiries. Served on the CRT Retention Team, handling technical issues related to data, calls, and SMS troubleshooting in addition to standard services. Participated in the SUP Group, dealing with escalations and advanced troubleshooting for data, call, and SMS issues. Contributed to the CBT Billing Team, managing billing inquiries, handling escalations, and working directly with major US carriers to resolve technical issues. Supported the WMBC/Lifeline Support Team by creating phone applications for the Lifeline program, fo
Education verified_user 0% verified
  • I
    Capacitaciones
    Instituto Hondureño de Formación Profesional Liderazgo
    Jan 2019 - Jan 2021 (2 years 1 month)
    Liderazgo Etica Profesional Imagen Profesional Microsoft Office Excel Microsoft Office Power Point Diseño de Presentaciones Prezi Servicio de Calidad al Cliente Seguridad e Higiene Ocupacional Manipulacion Segura de Alimentos Hoja de Vida y Entrevista de Trabajo Actitud Positiva con Inteligencia Emocional
  • Universidad Nacional Autónoma de Honduras
    Grado en Medicina
    Universidad Nacional Autónoma de Honduras
    Jan 2008 - Current (18 years 7 months)
  • I
    Bachiller en Ciencias y Letras
    Instituto San Jose
    Jan 2001 - Jan 2006 (5 years 1 month)