Norma Alejandra Garcia Customer Service & Patient Relations Professional | 10+

Customer Service Representative

Unifycx

Sep 2024 - Dec 2024 (4 months)

Delivered exceptional customer support across multiple communication channels, including chat, email, and phone, ensuring timely and accurate responses to all customer inquiries. Resolved complex issues by providing personalized solutions, contributing to consistently high customer satisfaction ratings. Demonstrated strong multitasking and organizational skills by managing multiple communication channels simultaneously, ensuring efficient service delivery. Assisted customers with a variety of needs, including order placement, product information, returns, and troubleshooting, enhancing the overall customer experience. Additionally, upheld confidentiality by protecting personal information, which included sensitive details about customers' l

Staffing Specialist

Oclinicals

Jan 2023 - Dec 2024 (2 years)

Assisted in back-office tasks, including the creation and processing of laboratory orders. Organized and classified medical documents, ensuring efficient record-keeping and compliance. Communicated with patients and staff via emails, text messages, and phone calls to coordinate appointments and provide updates. Contributed to operational efficiency and supporting day-to-day clinic functions. Additionally, I utilized my understanding of billing processes to enhance communication regarding financial aspects, ensuring that patients were informed about their invoices and payment options, which further streamlined clinic operations.

Care Coordinator

care solace

Jan 2022 - Current (4 years 5 months)

Conducted mental health service screenings, matching patients with appropriate providers. Followed up with patients, providers, and school district teams to ensure continuity of care and appointment scheduling. Assisted patients in navigating social services and connecting with mental health resources. Managed communication via phone and email, providing support and information to both patients and community partners.

Back office specialist

PartnerHero

Jan 2022 - Jan 2023 (1 year 1 month)

Oversaw data entry and management of critical campaign and company documents, maintaining organized and secure records. Coordinated back-office operations, providing essential support to various departments to ensure smooth workflow.

Customer Service Representative

Alorica

Jan 2020 - Dec 2023 (4 years)

- Represented luxury brands across three primary channels: phone, email, and live chat. - Provided exceptional customer service by answering inquiries, resolving issues, and processing orders in a timely and efficient manner. - Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions. - Handled high-volume customer interactions, maintaining professionalism and attention to detail in a fast-paced environment. - Assisted with troubleshooting, returns, exchanges, and product recommendations, ensuring customer satisfaction while upholding confidentiality by protecting personal information, including details of service users' lifestyles, families, health, or care needs, which they wished to keep pr

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Back office specialist

Mrs. Webcalling

Jan 2020 - Jan 2021 (1 year 1 month)

Created and processed work orders from emails and texts, ensuring accuracy and timely scheduling of appointments. Scheduled appointments via phone when required, maintaining clear communication with clients and internal teams. Took on the role of trainer, sharing knowledge and expertise with new team members, fostering their development and enhancing overall team performance. Utilized and mastered various tools, contributing to process improvements and developing new skills to meet evolving business needs.

Medical Scheduler

KM2 Solutions

Jan 2019 - Feb 2021 (2 years 2 months)

- Zwanger Pesiri Radiology: - Advance Dermatology and Cosmetic Surgery (ADCS): Created and maintained patient files, verified insurance, and confirmed exam types and symptoms. Scheduled appointments for X-rays, MRI, Ultrasounds, PET-SCAN, CT SCAN, and other diagnostic procedures. Provided patients with instructions and necessary information regarding their procedures. Additionally, utilized call processing skills to efficiently schedule appointments for patient consultations, procedures, and visits with medical personnel, ensuring a smooth and organized patient experience.

Customer Service Agent

Allied Global

Jan 2012 - Dec 2018 (7 years)

Managed and supported all Tracfone brands, handling redemptions, upgrades, activations, and deactivations across various departments. Worked as a CSR Service Representative, managing basic transactions and customer inquiries. Served on the CRT Retention Team, handling technical issues related to data, calls, and SMS troubleshooting in addition to standard services. Participated in the SUP Group, dealing with escalations and advanced troubleshooting for data, call, and SMS issues. Contributed to the CBT Billing Team, managing billing inquiries, handling escalations, and working directly with major US carriers to resolve technical issues. Supported the WMBC/Lifeline Support Team by creating phone applications for the Lifeline program, fo

International Student Advisor

AFS Intercultural Programs

Jan 2003 - Dec 2013 (11 years)

International student exchange coordinators lead the entire process of an international exchange study for the exchange students. They manage the students' applications and admissions, arrange accommodation on a college or university campus or with guest families, and handle all the administration regarding these activities, including the student's grades and oﬃcial departing. They function as guides for the (young) international students through their cultural adjustment.

Norma Alejandra Garcia

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