Norma Alejandra Escapita Martínez
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Norma Alejandra Escapita Martínez

Norma Alejandra Escapita Martínez

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Chihuahua, Mexico

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Résumé

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  • P
    Accounts Receivable
    Parts authority
    Jan 2020 - Current (6 years 5 months)
    I manage the end-to-end credit collections process across national accounts, over 10k accounts in Texas regions, consistently hitting account currency targets and minimizing financial risk. I relied on credit history reviews to make smart, strategic decisions and was skilled at negotiating and securing payment plans that effectively recovered outstanding balances and improved cash flow. My daily duties included handling all key payment types (ACH, CC, and Checks), I also ensured compliance by processing resale certificates and streamlined the entire financial closing process, from resolving complex AP discrepancies to collaborating with warehouse teams for accurate daily reconciliation. I work closely with Agers, work sheets and order repor
  • D
    SDR
    DataZone | AllData
    Jan 2019 - Dec 2020 (2 years)
    Drove product sales by executing targeted outbound telemarketing calls to prospective clients. Managed the initial sales cycle by effectively qualifying leads and identifying specific customer needs. Delivered compelling product demonstrations and strategically set up free trials to advance prospects through the sales pipeline. Consistently worked toward the goal of closing a sale, demonstrating strong perseverance and results orientation. Developed and applied advanced telemarketing skills to build rapport and influence purchasing decisions.
  • D
    PSR
    DataZone | AllData
    Jan 2017 - Dec 2019 (3 years)
    Led user research efforts and developed comprehensive user personas to provide data-driven insights that guided product design and strategic development. Fostered close collaboration with the development team to ensure accurate and efficient implementation of designs, guaranteeing product integrity and timely delivery.
  • Datazone
    Help Desk | SA-TA1
    Datazone
    Jan 2016 - Dec 2017 (2 years)
    As a Help Desk | SA-TA1, I provided advanced technical support to all Autozone store locations, ensuring minimal operational downtime. I diagnosed and resolved complex issues across a wide range of software and hardware equipment, leveraging my expertise in Linux operating systems to troubleshoot and maintain specialized store systems. Additionally, my experience in virtual assistance has enhanced my customer service skills, allowing me to effectively manage inquiries and support requests via email, ensuring timely and efficient communication with store personnel.
  • T
    Quality Analyst
    TELEPERFORMANCE | HEALTHNET
    Jan 2014 - Dec 2016 (3 years)
    Managed and executed the Quality Assurance (QA) program for an assigned team, maintaining high-quality service standards. Conducted thorough evaluation and scoring of agents call performance against established quality metrics and compliance guidelines and providing feedback for improvement. This contributed directly to improving Customer Satisfaction (CSAT) by coaching agents to deliver excellent customer experience.