Results-driven Customer Service Supervisor with 6+ years of experience helping businesses improve customer satisfaction, train teams, and optimize support operations. Specialized in remote environments, leadership, and client experience.
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Résumé
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Freelance Customer Service Specialist
Synergies
Jan 2016 - Current(10 years 5 months)
• Led customer service teams and improved satisfaction levels
• Trained and coached agents to meet KPIs and performance goals
• Managed escalations and resolved complex customer issues
• Implemented process improvements for efficiency