Noe Cardona

Operations Supervisor

Concentrix

Apr 2021 - Feb 2025 (3 years 11 months)

- Managed the implementation of new tools, systems, and procedures to optimize productivity and enhance operational efficiency. - Ensured that the company's KPIs and goals were met. - Provided staff management support to various teams, enabling them to work and perform as expected. - Handled administrative duties, including payroll, budget management, and basic accounting. - Maintained efficient communication with internal departments and external clients, utilizing tools such as Zoom and Slack to facilitate collaboration and information sharing. - Designed, coordinated, and executed plans to achieve the company's goals. - Guaranteed seamless and efficient operations, leveraging CRM systems to manage client information and support my

Operations Supervisor

Concentrix

Apr 2021 - Feb 2025 (3 years 11 months)

As an Operations Supervisor, I was responsible for overseeing daily operations, ensuring efficiency and productivity across various departments. I managed a team, providing guidance and support to meet operational goals while maintaining high standards of quality. Additionally, I handled legal documentation related to accounts, clients, vendors, and staff, ensuring confidentiality and accurate filing. My proficiency in database systems, such as Excel Pivot Tables, facilitated effective data management and reporting, contributing to informed decision-making and operational improvements. Furthermore, I utilized project management tools like Asana to track project progress, which fostered smooth operations and helped achieve our goals effectiv

Subject Matter Expert (AT&T)

Concentrix

Apr 2019 - Apr 2021 (2 years 1 month)

As a Subject Matter Expert (SME) for the American telecommunications account AT&T, I provided essential support to agents, enabling them to efficiently resolve client issues and address general concerns. My core responsibilities included seeking to improve operations and enhance agent productivity by designing corporate strategies aimed at maximizing the account's profitability. Additionally, I utilized my virtual assistance skills to offer comprehensive administrative and operational support to both our clients and upper management, ensuring seamless communication and effective problem-solving across all levels of the organization. Furthermore, I executed various sales strategies, including lead generation and cold calling, to drive revenu

S

Customer Service Representative

SYKES EL SALVADOR

Feb 2018 - Dec 2018 (11 months)

As a Customer Service Representative, I was responsible for providing comprehensive support to PlayStation customers, addressing issues related to refunds, billing, hardware and internet connection problems, and ensuring the protection of consumer accounts. I also offered general information and product assistance to enhance the customer experience. Additionally, I utilized Microsoft 365 tools, such as Excel and PowerPoint, to access and edit troubleshooting guides, which enabled me to effectively support clients during technical issue scenarios, thereby improving the overall efficiency of our service delivery. Furthermore, I performed technology sales, including in-game content, consoles, and technological accessories, which allowed me to

I

Freelance Casting

Imagen Producciones

Jan 2013 - Dec 2016 (4 years)

Working as freelance in TV productions at Imagen Productions company, where I supported looking for the best people to complain with the brands requirements on their productions. Some of my dutties where preparing casting, photoshoots, pay roll, etc.

About

Detail

Contact Noe regarding:

Timeline

Résumé

Languages:

Noe's behavioral traits
Noe's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.