Noe Cardona

Operations Supervisor

Concentrix

Apr 2021 - Feb 2025 (3 years 11 months)

- Managed the implementation of new tools, systems, and procedures to optimize productivity and enhance operational efficiency. - Ensured that the company's KPIs and goals were met. - Provided staff management support to various teams, enabling them to work and perform as expected. - Handled administrative duties, including payroll, budget management, and basic accounting. - Maintained efficient communication with internal departments and external clients, utilizing tools such as Zoom and Slack to facilitate collaboration and information sharing. - Designed, coordinated, and executed plans to achieve the company's goals. - Guaranteed seamless and efficient operations, leveraging CRM systems to manage client information and support my

Operations Supervisor

Concentrix

Apr 2021 - Feb 2025 (3 years 11 months)

As an Operations Supervisor, I was responsible for overseeing daily operations, ensuring efficiency and productivity across various departments. I managed a team, providing guidance and support to meet operational goals while maintaining high standards of quality. Additionally, I handled legal documentation related to accounts, clients, vendors, and staff, ensuring confidentiality and accurate filing. My proficiency in database systems, such as Excel Pivot Tables, facilitated effective data management and reporting, contributing to informed decision-making and operational improvements. Furthermore, I utilized project management tools like Asana to track project progress, which fostered smooth operations and helped achieve our goals effectiv

Subject Matter Expert (AT&T)

Concentrix

Apr 2019 - Apr 2021 (2 years 1 month)

As a Subject Matter Expert (SME) for the American telecommunications account AT&T, I provided essential support to agents, enabling them to efficiently resolve client issues and address general concerns. My core responsibilities included seeking to improve operations and enhance agent productivity by designing corporate strategies aimed at maximizing the account's profitability. Additionally, I utilized my virtual assistance skills to offer comprehensive administrative and operational support to both our clients and upper management, ensuring seamless communication and effective problem-solving across all levels of the organization. Furthermore, I executed various sales strategies, including lead generation and cold calling, to drive revenu

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Customer Service Representative

SYKES EL SALVADOR

Feb 2018 - Feb 2019 (1 year 1 month)

As a Customer Service Representative, I was responsible for providing comprehensive support to Expedia customers, including flight, hotel, and rental car inquiries. My proficiency in utilizing multi-channel communication tools, including Slack, alongside platforms like Zoom and Avaya, further facilitated effective communication and collaboration within the team, ensuring a seamless customer service experience. I also engaged in cold calling as part of my role, providing customer service and sales support through both inbound and outbound calls, which enhanced my ability to connect with customers and address their needs proactively. Additionally, I supported customers with various travel-related requests and inquiries, ensuring that all logi

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Freelance Casting

Imagen Producciones

Jan 2013 - Dec 2016 (4 years)

Working as freelance in TV productions at Imagen Productions company, where I supported looking for the best people to complain with the brands requirements on their productions. Some of my dutties where preparing casting, photoshoots, pay roll, etc.

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