Nneka Linda Enekwizu

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Public Relations Officer

NIGERIA RAILWAY CORPORATION

Jul 2019 - Current (6 years)

• Ability to multitask and cope under pressure. • The ability to be present at all time. • Flexibility and Willingness. • Punctuality is of essence. • Prepare and Distribute to Press Release, news conference, interviews with Journalists, social social media postings or other venues. • Paper cuttings. • Answer all enquiry questions. • Manage PR issues. • To disseminate important rail news, events, maintain a brand image and put a positive spin on negative events to minimize our fallout. • To shape and maintain a positive image for our clients through strategic communication, branding and crisis management. • Community relations, Media relations, Public affairs, Crisis management and Corporate social involvement in the Corporation.

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Retail & Customer Service Officer

i-Cell INTERGRATED SERVICES

Nov 2017 - Dec 2018 (1 year 2 months)

• To assist the sales Manager in leading, directing and motivating the sales team in to order to achieve the overall corporate sales. • Monitor calls, provide feedback to Reps and assist Reps on sales %, install % and quality assurance goals. • Communicate all employee relations issues, concerns and incidents to Sales Manager. • Supervise and create awareness of all products to all Sales Representatives. • Handle customer issues, queries, resolutions and communicate escalated issues to sales Manager. • Meet and/or exceed monthly, quarterly and yearly team sales. • Select, manage and develop high permanence team leaders and sales representatives. • Provide sales training and on-going mentoring to Sales Representatives. • Analyze fie

N

Sales Manager/Customer Service Officer

NEPHINE'S INTERIOR YABA

Aug 2012 - May 2013 (10 months)

• Sells products by implementing sales plans; supervising sales staff • Reviews progress of sales roles throughout the company. • Assists sales personnel in establishing personal contact and rapport with top echelon decision-makers. • Reviews progress of sales roles throughout the company. • Maintains national sales staff by recruiting, selecting, orienting, and training employees. • Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand. • Contributes to team effort by accomplishing related results as needed • Identifying new opportunities Liaising with customers, Processing customer orders via phone, emails, one-on-one conversations, online chats,, Supporting sales and development department

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Deputy Manager, Clients Service, Marketing and HR Admin Officer

DE ROYAL DELIGHT KITCHEN AND SUITES YABA

Dec 2011 - May 2012 (6 months)

• To promote the aims and objectives of the hotel • To assist the manager in showing guests facilities and sending out information • To assist the manager in setting and implementing objectives and policy for the hotel • To assist with the planning 'and organization of staffing schedules and holiday Rota's to ensure adequate staffing levels are maintained in accordance • To assist with the implementation of administrative procedures involved with: ◦ registration, place allocation, and other related matters • To Liaise with outside agencies as required, to ensure confidential of information received, to assist with staff development and training • To attend and contribute fully to staff planning meetings and training sessions outsid

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Customer Care Executive

MTN APAPA

Jan 2002 - Jun 2002 (6 months)

• Provides information on the awareness of the match. • Provides customer service by responding to inquires via computer telephone. • Advising customer on which match/team to predict on • Maintains and update customers' data • Ensures a welcoming, friendly and customer service oriented environment at all times • Establishes positive working relationship with customers, solving problems, answering questions, providing advice or assistance in utilizing the prediction of the match • Feedback on the proposed winners who predicted correctly the scores of the match

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Ruim Registration Executive (Customer Care)

Ikoyi

Jan 2002 - Jun 2002 (6 months)

• Register all new and existing subscriber ruims in assigned shops • Educate subscribers on the ruim registration process and requirements • Liaise with shops to ensure they register every new activation as well as existing subscribers • Ensure all customer details are properly captured during registration and promptly uploaded. • Promptly liaise with Ruim Registration Officers to resolve all queries and data upload difficulties • Generate and render registration and related reports to the supervisor/line manager on a daily basis • Ensure that the net book is functional and anti-virus periodically • Compare daily report from shop with Administrators report to ensure that reports are the same • Feedback to team leader and Supervisor

Nneka Linda Enekwizu

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Nneka's behavioral traits
Nneka's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.