Rufus Njovana
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Support Specialist
Johannesburg, South Africa
Contact Rufus regarding:
Flexible work
Starting at
USD1K/hour
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Virtual Office Technical Support verified_user Verified experienceAmazon.comDec 2018 - Mar 2019 (4 months)- Provide medium to advanced Support to Virtual Agents and Teams experiencing any Issues on the Amazon Virtual Platform.- Customer Service SupportAmazon.comMar 2018 - Dec 2018 (10 months)- Customer Service 1st line.
- Virtual Operations Tech SupportAmazon.comFeb 2018 - Mar 2020 (2 years 2 months)Provide medium to advanced Support to Virtual Agents and Teams experiencing any Issues on the Amazon Virtual Platform. Duties. > Windows/Mac/Linux OS Deployment and Support. > Handle incoming calls and system alerts and assist users and teams over the telephone. > Escalate Global Wide incidents regarding outages. > User Hardware/software/peripheral support. > Remote Support for Virtual Customer Associates. > LAN troubleshooting and Support. > Systems administration. > Creation and Documentation of Support procedures. > Mentoring and handling escalations from Junior technicians. > Assisting Users to setup VPN's and also troubleshoot Internet connections. > Diagnose causes of Laptop and PC problems/failures and fix.
- Trade Floor Support Engineer21st Century FoxJul 2015 - Jul 2016 (1 year 1 month)(Contracted to Deutsche Bank) City/Town: Sandton/Johannesburg Date: July 2015 to July 2016 Position: Trade Floor Support Engineer Monthly Salary: R26400 Duties: Responsible for installation and support of computer platforms, operating system software, networks, and/or productivity tools to meet the needs of the business:- • Successfully schedule tape backups and restores. • Final Level Support for desktop team sand network infrastructure teams. |4 • Assist other colleagues / teams as required. • Responsible for hardware audits and recommend hardware purchases to replace faulty stock. • Troubleshoot and resolve desktop and network issues. • Provide telephonic, remote and on-site support to a broad range of customers.
- Tradefloor Support Engineer verified_user Verified experienceDeutsche BankJun 2015 - Jul 2016 (1 year 2 months)- Responsible for installation and support of computer platforms, operating system software, networks, and/or productivity tools to meet the needs of the business.
- Senior Support EngineerPramati Technologies Pvt LtdMay 2010 - Oct 2014 (4 years 6 months)Responsible for all aspects of end-user and workstation support. Also including printer installations and repair, configuration and support for operating systems. Duties. > End User support. > Workstation installations and decommissions. > Moves, reinstalls and network patch management > Troubleshoot and resolve desktop and network issues. > Provide technical support for stand alone and network printers, cable plant designs and expansions. > Responsible for incident logging and tracking in Trouble Ticket System throughout Incident Cycle. > Provide technical and end-user Support for commercial PC operating systems and Custom applications > Assist in instructing and training new staff. > Install, test and configure software a
- Senior Support EngineerPramati Technologies Pvt LtdMay 2010 - Oct 2014 (4 years 6 months)Responsible for all aspects of end-user and workstation support. Also including printer installations and repair, configuration and support for operating systems. Duties. > End User support. > Workstation installations and decommissions. > Moves, reinstalls and network patch management > Troubleshoot and resolve desktop and network issues. > Provide technical support for stand alone and network printers, cable plant designs and expansions. > Responsible for incident logging and tracking in Trouble Ticket System throughout Incident Cycle. > Provide technical and end-user Support for commercial PC operating systems and Custom applications > Assist in instructing and training new staff. > Install, test and configure software a
- Senior Support EngineerPramati Technologies Pvt LtdMay 2010 - Oct 2014 (4 years 6 months)(Contracted to Absa Capital) City/Town: Sandton/Johannesburg Date: May 2010 to October 2014 Position: Senior Support Engineer Monthly Salary: R21000 Duties: Responsible for installation and support of computer platforms, operating system software, networks, and/or productivity tools to meet the needs of the business:- • Successfully perform on-going maintenance and support of desktops and desktop projects. • Support desktop and network infrastructures. • Assist other colleagues / teams as required. • Execute all tasks and procedures effectively and efficiently to agreed levels of service or specific requirements of service level agreements at all times. • Troubleshoot and resolve desktop and network issues. • Provi
- Customer Representative SupportParicus
- Virtual Operations Tech SupportAmazon.comProvide medium to advanced Support to Virtual Agents and Teams experiencing any Issues on the Amazon Virtual Platform. Duties. > Windows/Mac/Linux OS Deployment and Support. > Handle incoming calls and system alerts and assist users and teams over the telephone. > Escalate Global Wide incidents regarding outages. > User Hardware/software/peripheral support. > Remote Support for Virtual Customer Associates. > LAN troubleshooting and Support. > Systems administration. > Creation and Documentation of Support procedures. > Mentoring and handling escalations from Junior technicians. > Assisting Users to setup VPN's and also troubleshoot Internet connections. > Diagnose causes of Laptop and PC problems/failures and fix.
Education
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- BMCSEBoston City Campus & Business CollegeJan 2008 - Dec 2008 (1 year)
Awards
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- PPERSONAL ATTRIBUTES / ACHIEVEMENTSJan 2010 - Current (15 years 5 months)
- AACHIEVEMENTS: • Good technical knowledge • Ability to isolate and solve problems • Good analytical skills •