Nishikant Singh
About
Detail
Bengaluru, Karnataka, India
Résumé
Jobs
verified_user
0% verified
- aTeam Manager Trust & Safetyamazon prime videoNov 2014 - May 2025 (10 years 7 months)As Team Manager for Trust & Safety, I led end-to-end Service Transition initiatives for new workflows, ensuring seamless global support handovers with minimal downtime. I directed complex change programs that included tooling upgrades, workflow realignment, and business process automation (BPA) to enhance operational readiness and reduce time-to-stability. In my role, I coached and mentored junior Project Coordinators across APAC, enforcing standards for documentation, milestone tracking, and stakeholder communication. I developed and governed detailed project plans, RACI matrices, and executive reporting dashboards using Microsoft Excel and Smartsheet to maintain transparency and control. Collaborating with EMEA stakeholders, I synchronize
- WClaims Fraud AnalystWNS Global Services LtdOct 2010 - Nov 2014 (4 years 2 months)Investigated large-scale fraud cases using data analytics, improving fraud detection rates by 30%.Designed and implemented fraud-prevention workflows, reducing resolution time on high-exposure cases.Developed standardized fraud handling playbooks to scale investigative efficiency across teams.Collaborated with global clients during process transitions, setting up fraud investigation workflows and embedding governance controls.
- FTeam LeaderFirstsource Solutions LTDSep 2007 - Oct 2010 (3 years 2 months)Managed a cross-functional support team for Sky Broadband, exceeding SLA and NPS targets consistently.Led incident response, root cause analysis, and process optimization, reducing repeat contacts and improving resolution time by 20%.Supported process migrations and knowledge transfer for Sky Broadband, ensuring SLA alignment and smooth ramp-up.
Education
verified_user
0% verified
- GGoogle AI EssentialsJan 2025
- IProfessional Certificate Programme in Advanced Product ManagementIndian Institute of Management, KozhikodeJan 2024Ongoing
- AEPGDM in Project ManagementAlliance University, BengaluruJul 2020
- MMaking Great Hiring DecisionsJan 2018
- LLean Six Sigma Green Belt CertificationJul 2017
- LLean Six Sigma Yellow Belt CertificationMay 2016
- DB.Com in AccountsDr.C.V. Raman University, Bilaspur (C.G.)Jan 2013
- bUsing AI in SQL; Python; Power BI and MS officebe10xinJun 2025 - Current (11 months)Ongoing Course to learn AI
Projects (professional or personal)
verified_user
0% verified
- AAds Placement and OptimizationAmazon PrimeSep 2024 - Mar 2025 (7 months)Led a large-scale ad placement optimization project that used content metadata and ratings across a 1 million-title catalog, enabling precise targeting and brand-safe ad matching. This initiative eliminated customer complaints on ads and reduced content abandon rates by 28% through better alignment between ad context, viewer expectations, and content experience.
- ASUPRA ProjectAmazon PrimeMar 2024 - Aug 2024 (6 months)Led the SUPRA (Scene Understanding Prediction Analysis) initiative in the Prime Video team to build an ML- and Al-driven compliance engine using data annotation and automated policy checks, reducing compliance review turnaround time by 75% and improving SLA performance by 35%.
- ACrorepati Seller Retention ProjectAmazon IndiaMar 2015 - Jan 2019 (3 years 11 months)Drove a strategic workflow redesign project for emerging Indian sellers, aligning Risk Management and Account Management teams on standardized investigations, escalation paths, and proactive education. This initiative reduced enforcement rates by 63% and lowered incoming email volume by 47% through clearer policies, better case triage, and targeted seller communication.