Customer Service Specialist
You First Global Solutions
Feb 2019 - Dec 2019 (11 months)
As a Customer Service Specialist, I effectively entertained customer queries through inbound and outbound calls, as well as emails, ensuring a high level of customer satisfaction. My role involved not only addressing customer concerns but also utilizing my understanding of brand strategy to enhance customer interactions and promote our services. Additionally, my experience in design direction allowed me to communicate product features more effectively, ensuring that customers received clear and engaging information about our offerings. Furthermore, I leveraged lead generation skills through social media marketing (SMM) and cold calling in a B2C context, which not only contributed to expanding our customer base but also enriched my interacti