Nidia Garay Marketing , Sales, Partnerships Associate, Digital Marketing

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Customer Success Maager

Userguest

May 2025 - Current (1 year)

Manage the full lifecycle of hotel clients, ensuring smooth onboarding, campaign configuration, and ongoing performance optimization. Advise hotels on improving their direct booking strategy through data insights, segmentation, and personalized recommendations. Configure Userguest tools (notifications, widgets, integrations) and coordinate with booking engines, webmasters, and GTM. Conduct Monthly / quarterly business reviews, track KPIs, monitor adoption, and identify upsell opportunities. Provide proactive support, troubleshoot technical issues, and collaborate with Product & Tech to improve processes. Strengthen long-term client relationships, driving retention and customer satisfaction across independent hotels and chains.

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Senior Sales & Partnerships Account

Vip District

Feb 2024 - Current (2 years 3 months)

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Email Marketing Specialist

eMailChef Email Marketing Made in Italy

May 2021 - Current (5 years)

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Especialista en email marketing digital

eMailchef

May 2021 - Current (5 years)

Asesora de marketing digital en la plataforma eMailchef, Asesoramiento en campañas digitales y diseño estratégico para clientes in-bound y outbound. Administración y gestión de clientes en Hubspot.

Comercial Agent

Intelcia, Mapfre

Nov 2020 - Jun 2021 (8 months)

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Insurance Agent at Mapfre

Grupo Unsono

Nov 2020 - May 2021 (7 months)

Mapfre sales agent

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Insurance Agent at Mapfre

Grupo Unísono

Nov 2020 - May 2021 (7 months)

Mapfre sales agent

Director of Sales and Marketing

Hyatt Place San Pedro Sula

Nov 2017 - Sep 2019 (1 year 11 months)

Operational development in pre-opening phase, analysis & establishment of market research systems, brand standards implementation and mix market segmentation. Effectively lead the department teams of the Group, transient Sales, Marketing and Events teams to exceed sales targets. Budgeting, monthly & weekly forecast, meetings with revenue management team. Head of groups, banquets & social department. Participated in all monthly forecasting and sales related financial meetings; P&L, credit and marketing expenses Partnered with the Culinary, F&B and Marketing teams for the creation of the Banquet Kit Brand positioning, SEO, SEM, Google Ads, analysis and market research. Support to the general manager with it agenda, operational

Director of Sales and Marketing

Hyatt Place San Pedro Sula

Nov 2017 - Oct 2018 (1 year)

Director of Sales and Marketing

Hyatt Place San Pedro Sula

Nov 2017 - Oct 2018 (1 year)

Publicity and Marketing Manager

Andifar Laboratoties

Aug 2015 - Nov 2017 (2 years 4 months)

Develop and execute integrated weekly and monthly campaigns for OTC products, social media, promotions, partnerships, on-and off premise events Manage marketing budget, effective tracking and of costs and spending, executing promotional activities. Project management of preventive campaigns on disease states, research and implementation of digital strategies, Sales team training on customer service, implementation of health and safety procedures for employees. Phillip Avent Brand Ambassador.

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Marketing and Publicity Manager

Laboratorios y Drogueria Andifar

Jul 2015 - Nov 2017 (2 years 5 months)

Sales Executive

Marriott Hotels

Sep 2012 - Jul 2015 (2 years 11 months)

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Sales executive

Marriott TGU

Feb 2012 - Aug 2015 (3 years 7 months)

As a Sales Executive, I developed and executed targeted marketing and sales strategies to maximize revenue from specific groups and industries. I successfully negotiated and secured new and repeat business through various efforts, including outside sales, calls, and networking, consistently meeting and exceeding sales goals. I partnered with Revenue Management to identify and close the best opportunities based on hotel needs, ensuring alignment with overall business objectives. Additionally, I utilized my project management skills to streamline processes and enhance customer success management, which contributed to improved client satisfaction and retention. My role also involved prospecting and soliciting corporate and social business, man

Director of Sales & Marketing, Publicity and Marketing Manager, Sales Executive

Marriott, HM Resorts, Hyatt Place, Laboratorios Andifar

Aug 2007 - Oct 2019 (12 years 3 months)

Nidia Garay

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Nidia Garay