Nicolas Moreno Sanchez
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Nicolas Moreno Sanchez

Nicolas Moreno Sanchez  new_releases

About

Detail

Customer Service Representative - KYC Analyst - Logistics Coordinator
Bogota D.C., Colombia
Contact Nicolas regarding: 
work
Full-time jobs
Starting at USD9/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 12% verified
  • T
    Client Experience Specialist – Bilingual Immigration Paralegal verified_user Verified experience
    The United Firm A.P.C
    Apr 2024 - May 2025 (1 year 2 months)
    As a Client Experience Specialist and Bilingual Immigration Paralegal, I was responsible for providing exceptional support to clients navigating the immigration process, ensuring their needs were met with empathy and professionalism. I facilitated communication between clients and legal teams, translating complex legal terminology into understandable language. Additionally, I focused on delivering a positive client experience, which included fostering a sense of well-being through excellent service during every interaction. This commitment to client wellness was integral to my role, as it helped build trust and satisfaction among clients. Furthermore, I utilized messaging apps to maintain timely and effective communication with clients, ens
  • A
    : Client Experience Specialist
    Alexandra Lozano Immigración Law
    Nov 2023 - Apr 2024 (6 months)
    As a Client Experience Specialist, I served as a Legal Assistant, where I was responsible for managing client interactions and ensuring a seamless experience throughout the legal process. My role involved gathering essential information and evidence from clients to initiate legal cases effectively. Additionally, I made and received inbound calls to schedule appointments, follow up on pending documents, and maintain open lines of communication with clients. This included utilizing lead conversion techniques to enhance client engagement and satisfaction, ensuring that all necessary information was collected promptly to facilitate the legal proceedings. Furthermore, I collaborated with a transversal department to provide clients with updates o
  • Binance
    Kyc Analyst / Customer service representative public Remote experience
    Binance
    Jul 2022 - Current (3 years 2 months)
    As a customer service representative for Binance, I addressed the user’s concerns regarding crypto services and products, maintaining a high-quality service based on providing proper answers in a timely manner. I was transferred to the KYC business unit, where I perform duties as a KYC analyst and helpdesk support. Some of my daily activities consisted of: - Providing excellent customer service via chat in a timely manner in accordance with company values (user-focused mindset, follow-up to users’ issues, self-learning resources disclosure). - Conducting research to verify information on new account documents and ensuring that new account holders are not high-risk customers and do not have restrictions or negative activities that would
  • L
    Logistics Coordinator
    Lean Staffing Solutions - Inlaserv
    Feb 2021 - Current (4 years 7 months)
    - As a logistics coordinator, my functions consist of monitoring and controlling the process of transporting merchandise for the JB Hunt company in the United States. - Starting with assigning the cargo to a carrier taking into account points of origin and destination, as well as monitoring the cargo to provide real-time updates to the sender and the recipient. - I was also responsible for the management and timely resolution of problems that could arise during the transport of the loads. - Additionally, I utilized lead conversion skills to effectively communicate with truck drivers regarding the real-time location of the cargo and the estimated delivery time, ensuring that both the sender and receiver received timely updates. - I also
  • Sutherland
    Customer Service Representative
    Sutherland
    Dec 2018 - Feb 2021 (2 years 3 months)
    - I worked as a customer service consultant for Sutherland, who had the contract to serve customers of the American telecommunications company T-Mobile. In this role, I assisted T-Mobile customers with their phone and mobile internet service needs, ensuring a high level of satisfaction and support. Additionally, I had a cross-selling goal, where I offered complementary services and products during customer interactions, enhancing the overall customer experience and contributing to sales objectives. - Utilized wellness principles to foster a positive interaction environment, ensuring customers felt valued and understood during their service inquiries. - Communicated effectively with customers through various messaging apps, text messages, em
  • A
    Support for administrative and welfare management project 1348 and 1338.
    Alcaldía Local de Teusaquillo
    Jan 2018 - Dec 2018 (1 year)
    In the Local Mayor's Office of Teusaquillo I performed activities to support management in administrative and assistance issues in the execution of project 1348 “Teusaquillo with Better Recreational and Sports parks and project 1338 Teusaquillo better for the conservation of the road network and pedestrian public space” ; within the framework of the 2017-2020 local development plan.
  • T
    CSR (Customer Service Representative).
    Teleperformance Colombia
    May 2017 - May 2018 (1 year 1 month)
    During my work as a CSR (Customer Service Representative), my primary function consisted of providing solutions to customer requirements according to their needs, maintaining the level of trust that the customer has in the company, with a priority on the quality of customer service through efficient, friendly communication and adequate response times for each request. Additionally, my experience with pricing and sales was indirectly enhanced while working on one of Uber's campaigns at Teleperformance, where I assisted drivers and passengers with various situations that arose during their trips, further developing my ability to address customer inquiries effectively and ensuring a positive experience for all users of the application. Further
  • M
    Maintenance mechanical operator
    Jun 2016 - Jan 2017 (8 months)
    As a mechanical operator, I developed preventive and corrective maintenance tasks for industrial machinery in cosmetic product production lines (packaging machines, cappers, conveyor belts, depockets, rotomes, among others). It also carried out setting up of the production lines through mechanical adjustments in each product change, as well as the loading of the product in the pipes of the production lines and participated as support to the continuous improvement process by identifying faults and possible improvements of the machinery.
  • P
    Production Operator
    Mar 2014 - Feb 2015 (1 year)
    As a production operator, I worked for 11 months in the company, gaining experience in most of the operator positions that exist in the production area, both in returnable and non-returnable product lines, operating machinery such as plasticizers, palletizers and wrappers. Among my functions, in addition to the operation of the machinery, on weekends I performed the sanitation and maintenance of the same. Additionally, in this company, I worked as a product monitoring operator in the bottling laboratory and as a net content operator, both corresponding to the quality area.
Education verified_user 0% verified
  • District University Francisco Jose de Caldas
    Mechanical Engineer
    District University Francisco Jose de Caldas
    2014 - 2018 (4 years 1 month)
  • District University Francisco Jose de Caldas
    Mechanical Technologist
    District University Francisco Jose de Caldas
    2010 - 2014 (4 years 1 month)