Nicole Rogers
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Customer Success
Richmond, Virginia, United States
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USD27/hour
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Résumé
Jobs
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- SAccount Manager public Remote experienceSSC TechnologiesJun 2024 - Current (1 year 2 months)As an Account Manager at SS&C Technologies Holdings LLC, I was responsible for building and maintaining strong client relationships, ensuring their needs were met while driving revenue growth. I collaborated with cross-functional teams to deliver tailored solutions and provided ongoing support to enhance customer satisfaction. Additionally, I effectively managed my responsibilities while working remotely, demonstrating my ability to maintain productivity and communication in a virtual environment. I handled order processing by setting clients up with their personal platforms once purchased and assisting them through the completion of their onboarding process, which further contributed to maintaining customer satisfaction and fostering long-
- SCustomer Success Specialist verified_user Verified experience public Remote experienceSpruce Holdings LLCDec 2021 - Oct 2024 (2 years 11 months)As a Customer Success Specialist at Spruce Holdings LLC, I was dedicated to ensuring customer satisfaction and retention by providing exceptional support and guidance throughout the customer journey. I developed strong relationships with clients, addressing their needs and concerns promptly to enhance their overall experience. Additionally, I worked remotely, which allowed me to effectively manage my time and maintain productivity while delivering high-quality service to our customers. This remote work experience honed my ability to communicate effectively and collaborate with team members across different locations, further contributing to our success in meeting customer expectations. Furthermore, my role involved aspects of real estate ma
- RSBA GOVERNMENT LOANS public Remote experienceRP PROFESSIONAL SERVICES LIMITEDFeb 2020 - Nov 2021 (1 year 10 months)In my role focused on SBA Government Loans, I was responsible for evaluating loan applications, ensuring compliance with federal regulations, and providing guidance to clients throughout the loan process. I collaborated with various stakeholders to streamline operations and improve service delivery. Additionally, I utilized my experience in remote work, having successfully operated as a remote contractor for RP Professionals, which enhanced my ability to manage tasks efficiently and maintain communication with clients and team members across different locations. I employed CRM tools to effectively track each client, corporation, and small business, ensuring that all necessary documentation was organized and accessible. Furthermore, I utiliz
Education
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0% verified
BA Accounting, Banking and Financial Support ServicesAshford UniversityJul 2020 - Jul 2025 (5 years 1 month)- Health AdministrationECPI UniversitySep 2010 - Dec 2013 (3 years 4 months)
- MManchester High schoolSep 1999 - Jun 2002 (2 years 10 months)