Nicole Jurgens
About
Detail
Be The Exception, Never The Rule
United States
Contact Nicole regarding:
Flexible work
Starting at
USD20/hour
Résumé
Jobs
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- CFront Desk / ManagerCOMFORT INN & SUITESMay 2017 - Jan 2024 (6 years 9 months)In my role as Front Desk / Manager, I utilized internal software called Choice to efficiently book, cancel, and edit hotel reservations, ensuring that guest information was consistently up to date and processing credit card transactions accurately. Additionally, I employed call management skills to communicate with hotels within the same brand, transferring calls to guest rooms as needed and conducting follow-up calls to address guest inquiries regarding refunds or complaints, thereby enhancing the overall guest experience and maintaining high service standards.
Cashier/ Photo DepartmentCVS PharmacyMar 2013 - Nov 2016 (3 years 9 months)Checked out customers once they were done shopping, handled customer product questions and / or concerns. Handled returns.- Repair DepartmentMCIJan 2001 - May 2003 (2 years 5 months)In the Repair Department, I utilized internal software to efficiently schedule appointments for technicians to visit properties, ensuring that customer information was consistently updated. I also managed the processing of credit card transactions for account upgrades. Additionally, I employed call management skills to communicate with customers, schedule appointments, and conduct follow-ups, which enhanced customer satisfaction and streamlined operations.
Education
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- GG.E.DMar 2000
Projects (professional or personal)
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- UPersonalUniquely PoetiqFeb 2017 - Current (9 years 5 months)I use Google Workspace, exel, Gmail, and many other google products as well as Microsoft products to work on my projects.