Nicolas Villegas

Nicolas Villegas

About

Detail

Customer Success | Account Strategist | Onboarding Specialist | B2B | SaaS | Consultant Analyst | Business & Sales Development
Bogota D.C., Colombia
Contact Nicolas regarding: 
work
Full-time jobs
Starting at COP6M/month ~USD1.67k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • M
    Customer Success Manager
    Microsoft CLM
    Sep 2023 - Current (2 years 10 months)
    CLM at Microsoft, Creating connections with the customers and finding the needs that they have to create and give the best solution in the less time possible
  • On The Fuze
    Hubspot Strategist
    On The Fuze
    Jan 2023
    HubSpot Strategist at the customer success division in focused on operational efficiency of new and high touch accounts and startups. Driving the process of the onboarding and the implementation of the different Hubs within the best experience and delivering an excellent customer experience. Capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals.
  • N
    Lifecycle Program Manager
    Nub 78 LPM
    May 2022 - May 2023 (1 year 1 month)
    LPM in NUB 7/8 at a customer success division in charge of assisting high touch accounts on the onboarding and adoption of hardware related contracts and tools during their lifecycle
  • F
    Agent / Supervisor
    Foundever – Sitel
    Mar 2020 - May 2022 (2 years 3 months)
    Call Center Agent for 1 year and 3 months as a tech support LOB responsible for providing help and support for technical and connection errors with a specific software to POS systems. Ensuring that the problems handled by customers were resolved within 13 minutes to generate good customer service. Call Center Coach for 8 months in a tech support LOB that have a credit line and helping them via the app or web page to solve the different tickets created via chat, email or phone and using SalesForce CRM.
Education verified_user 0% verified
  • C
    Coach Growth Point (Sitel)
    Apr 2021 - May 2021 (2 months)
  • U
    Professional Photographer.
    Universidad de la Sabana and Labloom
    Jan 2014 - Jan 2018 (4 years 1 month)