Nicolás Garavito Industrial Engineer

Support Technical Support Specialist

Shift4

Feb 2024 - Mar 2025 (1 year 2 months)

Provided remote technical support for point-of-sale (POS) systems, assisting clients with a wide range of technical issues. Responsibilities included account adjustments, troubleshooting internet and credit card processing systems, and managing website integration within proprietary software. Customized menus, pricing, and departmental structures to optimize business operations and improve workflow between clients and their staff. Proficient in CRM tools such as Salesforce, and experienced with software platforms including TITAN and Archos to retrieve relevant information and enhance support quality. Utilized knowledge of Zendesk, Epsilon 3, and database systems to manage support tickets, streamline processes, and ensure client satisfaction

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OPI Medical Interpreter English Cold Call Interpreter

Lion Bridge

Jul 2023 - Dec 2023 (6 months)

Provided professional interpretation services in medical settings, ensuring clear and accurate communication between patients and healthcare providers. Gained proficiency in medical terminology and achieved HIPAA certification to maintain patient confidentiality and uphold healthcare standards. Improved active listening skills to enhance service quality and communication between patients and company physicians. Handled an average of 20 calls per day, each lasting 30 minutes to an hour. Strengthened adaptability and problem-solving abilities by navigating diverse and challenging medical scenarios in real time.

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Data Analysis

Jan 2023 - Jul 2023 (7 months)

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Intern Operations Support Specialist

AYDA Sodimac

Jan 2023 - Jun 2023 (6 months)

Performed data analysis during my internship using Excel to implement Dynamic Charts and KPI to complete metrics for the employees and customers, securing information and objectives inside the operations Team. Collaborated with the Hunters team to recruit professionals and supported the marketing and advertising departments in developing campaigns and video content to attract new clients and talent, contributing to the expansion of the implemented portfolio. Designed and executed training campaigns alongside the operations team, focusing on enhancing the call center's performance to deliver a better experience for our professionals. Contributed ideas and strategies to improve employee training, enabling more effective communication with B2B

Nicolás Garavito

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