Nicholl Mnqotho Executive Assistant & Operations Coordinator

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Co-Founder | Operations & Development

Nodida Technologies (Family-Owned Firm)

Nov 2024 - Current (1 year 6 months)

• Provide advisory input on operational efficiency, compliance, and governance on an as-needed basis. • Support business strategy discussions and process improvement initiatives at board level. • Contribute to key decision-making while maintaining focus on primary full-time employment.

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Executive Assistant & Office Manager

Bofin Consulting

Aug 2023 - Current (2 years 9 months)

• Provide executive-level support to Director (Chartered Accountant), managing calendars, meetings, confidential correspondence, and administrative workflows with attention to detail. • Manage client records, compliance documentation, and administrative processes to ensure regulatory adherence, accurate reporting, and confidentiality. • Implement and maintain digital document control systems to organize, format, and track client and internal documentation efficiently, ensuring version control and quick retrieval. • Handle business compliance and administrative operations, including company registration filings, invoicing, and correspondence, ensuring adherence to legal standards. • Manage HR and recruitment support: actively source, scr

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Language Consultant

MPC Connect

Mar 2023 - Current (3 years 2 months)

• Deliver engaging virtual English language instruction to global learners via online platforms, consistently working Eastern Standard Time (EST) schedules. • Create, adapt, and implement lesson materials and curriculum content tailored to individual learning styles and proficiency levels, utilizing instructional design principles. • Facilitate active student engagement and participation using interactive teaching methods and learning management systems. • Provide constructive feedback and progress tracking to support learner development and achieve measurable outcomes. • Utilize educational technology tools to enhance online lessons and monitor student performance through data analysis. • Consistently recognized as a top 10 tutor nati

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Receptionist & Administrative Assistant

Smeedy Tyres

Jul 2021 - Mar 2022 (9 months)

• Independently managed store operations during unsupervised shifts, supporting the store manager and owners based in Dubai, demonstrating leadership and problem-solving. • Acted as first point of contact for all clients and vendors, answering calls, responding to inquiries, and providing employment verification and information as authorized, ensuring professional stakeholder liaison. • Planned and coordinated staff schedules, monitored attendance, and ensured productivity across all shifts, utilizing workforce management techniques. • Managed daily financial operations including cash handling, bank deposits, cash-ups, and procurement using company card, forwarding bookkeeping records to the accountant for processing, ensuring accuracy a

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Founder & Owner

Corner Bite (Start-up Venture)

Sep 2020 - Apr 2021 (8 months)

• Established and operated a small-scale food service business during the COVID-19 lockdown, demonstrating entrepreneurial initiative and resilience after retrenchment. • Registered the business, built a functional food preparation space, and ensured compliance with local health and safety regulations through Pinetown Municipality inspections, focusing on regulatory adherence. • Managed all aspects of operations including budgeting, procurement, stock management, and marketing initiatives, utilizing financial planning and resource allocation. • Developed and maintained strong client relationships, selling to local FET colleges, neighborhood businesses, and private customers, applying customer relationship management principles. • Recrui

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Sales Rep

THE UNLIMITED,

Jan 2019 - May 2020 (1 year 5 months)

Deliver exceptional customer service while achieving sales targets in a high-performance call centre environment, representing THE UNLIMITED's brand values of fairness and transparency. • Manage inbound customer inquiries, providing accurate information on insurance products, policy benefits, and pricing while identifying opportunities to close sales or upgrade existing policies. • Conduct outbound follow-up calls to prospective customers, building rapport and guiding them through the sales process from initial interest to policy activation. • Navigate customer objections and concerns with empathy and professionalism, providing clear solutions that address customer needs while aligning with business objectives. • Maintain detailed records

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Customer Service Agent

Independent Media (Pty) Ltd

Jan 2018 - Jan 2019 (1 year 1 month)

• Serve as the primary point of contact for customers managing print newspaper subscriptions, handling inbound inquiries via phone and email with professionalism and efficiency . • Process customer subscription orders accurately, guiding new and existing subscribers through the sign-up process while ensuring all necessary information is captured correctly. • Manage subscription payments by assisting customers with payment processing, explaining available payment options, and addressing billing inquiries or discrepancies promptly . • Respond to customer requests for subscription cancellations, ensuring adherence to required notice periods and processing cancellations in compliance with company policies . • Handle inquiries related to lost, s

Nicholl Mnqotho

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