Newton Hernández
About
Detail
Sales Manager
Bogotá, Colombia
Contact Newton regarding:
work
Full-time jobs
Starting at
USD18K/year
Résumé
Jobs
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- ESales ManagerERON INTERNATIONALApr 2024 - Sep 2024 (6 months)• Help developing a growth strategy focused both on financial gain and customer satisfaction. • Focus on hunting and farming of new merchants. Manage the whole sales and operation process (full cycle sales) • Conduct research to identify new markets and customer needs using PLG tools. • Arrange business meetings with prospective clients through Google Meets and Zoom. • Promote the company's products/services addressing or predicting clients' objectives using Hubspot. • Keep records of sales. • Provide trustworthy feedback and after-sales support. • Build long-term relationships with new customers. (+50 Customers with a Good Relationship)
- SBusiness Development RepresentativeSoins KarismaJan 2024 - Apr 2024 (4 months)I held diverse positions allowing me to join Soins Karisma as a BDR, Entirely reaching out through cold calling and email a hundreds of potential clients, with several strategies and approaches. We create a substancial pipeline and networking across all America going over Canada, US, Colombia, Chile and Brazil, as well as following up the entire sales process since prospecting until closing the deal.
Retention ExpertVivintJun 2023 - Nov 2023 (6 months)Knowing the product and the diverse modes of selling in this position the only matter was holding the customers with us utilizing a variety of save offers and helping with their struggle finding the breaking points, building rapport connecting with them was the key, the main responsabilities were • Providing an excel customer service and handling cases of escalation. • Handling cancellation and refund cases. • Meeting up the team to review our performance and our KPI's improving the weak points. • Solving doubts of cancellation process and contract disagreement. • Helping the customers with no affordable costs and deferment process. -Solving misinstallations and promises of the Sales rep- Sales Development RepresentativeVivintJun 2022 - Jun 2023 (1 year 1 month)Starting this journey I became a sales agent, In the need to polish my sales skills through hundreds of attempts through inbound calls. Not to far from the start, I was promoted to SDR, knowing the right strategies and the product Mainly the objective was increase the prospecting cold and warm leads, send proposals and close sales creating a robust pipeline, where the BDR or BE would be in charge of closing the deals with them, The initial task being SDR is cold prospecting and connect with clients gathering their interest in the product.
- Technical Support Agent / ExpertVivintNov 2021 - Jun 2022 (8 months)Starting my professional path at the bottom of the company as a Technical Agent, solving, troubleshooting and helping different IT and technological tasks I start to found my passion of helping, being a industry B2C we needed to be adaptive and polite against several causes and situations, exceeding customer service. Then promoted as a Technical support Expert dealing with more resposabilities as well as neew situtations, nonetheless it never stop me from truly helping the customers. It's well known if you turn your passion your work, you will never have to work again, so it was a relieve finding help others was it.
- MBartenderMalla AcademyMar 2021 - Oct 2021 (8 months)• Being a great fan of cocktails and the art of cooking, I was able to complete an intensive course to learn the basics of cocktail making and the different ways of creating cocktails, a unique experience. • Working under pression and accomplish a deadline is important, well, here I learned toughly.
- Software programming technicianSenaJan 2017 - Jan 2020 (3 years 1 month)• This education was completed aslant my bachelor's degree in comfandi. • Was incredible, with an unmanageable intensity but for 3 years my team and I try to learn different languages with their different applications. • Development of a database, to store and register different customers with a check in and a check out. • Create the back-end and the front-end of our school proyect to be a potential new software for a Colombian company called Nativos.