Newell Antonio Jr Operations & Finance Executive | Strategic Offshore

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Operations Manager

Prospex DMVA

Jan 2024 - Current (2 years 7 months)

- Directed end-to-end offshore operations and financial management for a U.S.-based global organization, leading 82 cross-functional team members across acquisition, creative, support, and finance divisions. - Managed $500K+ in revenue with $200K Net Balance (FY 2025), driving consistent growth from Q1-Q3 through structured execution, workflow optimization, and performance alignment. - Built and scaled operational infrastructure, including financial reporting systems, fund allocation frameworks, and compliance protocols to support business continuity and expansion. - Led cross-functional execution as the central operational authority, aligning strategy, delivery, and client outcomes across departments. - Oversaw the executive and administra

Operations Team Leader

Foundever

Jul 2023 - Feb 2024 (8 months)

Led a 22-member cross-functional operations team, ensuring consistent delivery of KPIs and SLAs within a BNPL program. Served as key operational interface between internal leadership and EU client stakeholders, aligning execution with business objectives. Presented WBR/MBR insights, influencing operational direction and performance strategies across lines of business. Spearheaded RCA-driven process improvements, driving adoption across QA and L&D to improve efficiency and quality outcomes. Managed contractual aspects of team operations, including responsibility for salary increases and the formal communication of company code of conduct updates through employee contracts. Provided administrative assistance and executive support to the opera

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Operations Team Leader

Six-Eleven Global Services & Solutions

Feb 2021 - Apr 2023 (2 years 3 months)

Reported directly to the COO to support operational strategy and drive service delivery performance. Led high-performing 20-member team consistently surpassing KPIs & SLAS. Developed and implemented process maps and workflow optimizations, enhancing efficiency, scalability, and operational control. Managed contract administration and ensured adherence to contractual obligations, contributing to the unit's strategic goals. Oversaw logistical aspects of the unit's operations, including resource allocation and cost management, to support overall efficiency and team compensation strategies. Provided crucial administrative assistance and executive support to the COO and Operations Manager, streamlining reporting processes and ensuring effective

Account Manager

JPMorgan Chase & Co.

Feb 2019 - Jan 2021 (2 years)

Managed financial accounts across Consumer & Community Banking divisions including Technical Support in Online Banking Ensured compliance, risk control, and client service excellence Drove process improvements and risk mitigation initiatives by identifying operational inefficiencies and collaborating with internal stakeholders

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Senior Credit & Collections Officer

Ammex Corporation

Sep 2014 - Jan 2018 (3 years 5 months)

Reported directly to the CFO and Comptroller to support financial operations, risk management, and revenue oversight. • Provided essential administrative assistance and executive support to the CFO and Comptroller, streamlining their daily operations and facilitating efficient workflow. • Oversaw database administration, ensuring the integrity and accessibility of critical financial data. • Directed credit risk and AR operations, reinforcing financial controls and improving cash flow visibility. • Authorized credit facilities and managed FX reporting, contributing to optimized revenue movement and financial efficiency. • Governed high-value transactions of up to $50,000 USD, ensuring accuracy, compliance, and operational integrity across pa

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Senior Analyst/Co-Founder

Accts & Risk Mgt. Svs. Ltd.

Jan 2011 - Dec 2014 (4 years)

In my role, I specialize in designing and drafting process maps for structural innovation and improvements, consistently delivering creative, reliable, and sustainable solutions. I excel at managing and maintaining a multitude of corporate, commercial, and consumer accounts, ensuring their security and organization within a robust system. My professional strengths include adaptability, versatility, high energy, and results-oriented performance, always with a keen eye for detail, quality, precision, and quantity. I approach my work with a dutiful respect for client and company policies and procedures, while adhering to the organizational chain of command. Specializing in: - Account and Data Security - Risk Management Consulting - Fraud and

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Fraud Analyst-Chargeback Specialist

ContactCenter.Com

Jan 2009 - Dec 2011 (3 years)

Fraud Detection, Prevention, & Mitigation. • Enable our Clients to Minimize Charge-Back by Taking Actions or give Recommendations • Identify & Assess Risk including escalated disputes and Improve Online Sales Conversions and Revenue • Monitors Fraud Patterns & Activities, and Increase Transaction Approval Rates • Cancellation, Blacklisting, Retention of Accounts and other day-to-day Administration *Multi-Level Fraudulent Activities Examiner* Pre-Promotion: Frontline to Escalations Customer Service and Account Management • Respond to Product, Billing and Logistics Queries in Excellent Customer Service • Resolve & Settle Disputes, Assess & minimize Refunded Transactions • Cancellation, Blacklisting, Retention of Accounts and other day-to-day

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CSR - Senior Mortgage Officer

ICT Mktg. Svs. (Now Foundever)

Jan 2008 - Dec 2009 (2 years)

Senior Negotiator handling Delinquent Mortgage Accounts for Commercial Bank • Setting up Payment Arrangement to Reinstate the Loan • Process Work orders for possible Loan Modification, Short-sale, Foreclosure & Loss Mitigation • Loan Counseling and updates Financial Information including Reason for Default • Process Payment by Phone, including Wire-Transfer of up to 50,000USD *1st/2nd Mortgage, HELOC, PITI/Escrow, Payments and Disputes Expert*

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Customer Support Repersentative

Uniworks Inc.

Jan 2008 - Dec 2008 (1 year)

Middleman and attends to both Vendors and Client's needs • Respond and Assist Online Purchase of Products/Services • Verify Information Obtained and Manage Client Portfolio • Validation of Payments and Assessment of Lost or Stolen Credit Card • Notify Clients about Order/Project Status and Completion *E-Commerce Account Executive, Service Request Support Specialist*

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Sales Utility Clerk

SM Metro Main

Jan 2007 - Dec 2008 (2 years)

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Administrative Assistant Bookkeeper

JUVAN Scrap Ent.

Jan 2006 - Dec 2007 (2 years)

As an Administrative Assistant Bookkeeper, I managed comprehensive bookkeeping operations, including accounts payable and receivable, payroll processing, and financial statement preparation. I also oversaw critical aspects of supply chain management, ensuring efficient inventory management and timely order fulfillment. Furthermore, I handled contract management, reviewing and maintaining all vendor agreements and service contracts. My responsibilities extended to warehousing, where I ensured the safekeeping and organized management of all items purchased and sold, contributing to accurate inventory records and smooth operational flow.

Newell Antonio Jr

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