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Nest P Cacanando

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Mandaluyong City, Metro Manila, Philippines

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Résumé


Jobs verified_user 0% verified
  • Expedock
    Chief Business Officer
    Expedock
    May 2024 - Current (2 years 2 months)
    Achieved$400KinAnnual RecurringRevenue(ARR)growththroughstrategicupselling,deepeningclientengagementandexpanding accountvalue Ledafulloperationalturnaround, improvinggrossprofitby$98,809andincreasinggrossmarginby3,529%fromJan2024toJun2025— transitioningfromnegativetosustainedprofitability OversawandintegratedkeyfunctionsincludingRecruitment,Training&Quality,ServiceDelivery, ClientOnboarding, andClientSuccess, drivingend-to-endperformancealignment Implementedanoperationalexcellenceframeworkfocusedonhiringtherighttalent, embeddingtrainingandQAinterventions, and enforcingrigorousperformancemanagement Builtstrongclientrelationshipsystemsthatenhancedsatisfactionandretention,fuelingupsellgrowthand long-termpartnerships Maintainedemployeeretention
  • Acquire BPO
    Associate VP, Operations
    Acquire BPO
    Jan 2023 - Apr 2024 (1 year 4 months)
  • B
    VP, Operations & Shared Services
    BillTrim
    Mar 2021 - Dec 2022 (1 year 10 months)
  • iQor Philippines
    Site Operations Director
    iQor Philippines
    Mar 2018 - Apr 2020 (2 years 2 months)
  • D
    Director of Operations — iQor/AT&T Program
    Nov 2013 - Feb 2018 (4 years 4 months)
    ScaledAT&TSales/Techprogramfrom Maintainedtop-quartileglobalrankingamong51AT&Tvendorswith Reducedattritionandabsenteeismto<5%, ReceivedServantLeader(2018)and InspiringLeader(2017)awardsforemployeeengagementandperformanceexcellence Delivered$750Kinannualclientsavings, plus$150K/monthaverageperformancebonuses Ledcross-siteprocessimprovementeffortsinPH,Jamaica, and India, includingAT&TGoldStandardimplementations Founded Davaoemployeeengagementcommittee;initiatedprogramsreplicatedacrossnationalsites Designed First90-DayPlanfornewhires, improvingnewhireFCRfrom<50%to95%;developedmastertrainerandcontinuouseducation programs Implemented LeadershipAcademyacrossPHandJamaicatoimprovecoaching,quality, andemployeesatisfaction SponsoredquarterlyCSRinitia
  • O
    Operations Manager
    May 2008 - Jan 2013 (4 years 9 months)
    LedteamleaderssupportingU.S. cableandretailaccountsacrosscustomerservice,sales, andtechnicalsupportfunctions Fosteredcross-functionalcollaborationwithTraining, Quality,WFM, andotherdepartmentstoconsistentlyachieveandexceed operational KPIs
Education verified_user 0% verified
  • A
    HRM
    ACES TAGUM COLLEGE
    Jun 2004 - Mar 2008 (3 years 10 months)