Travel Agent Advisor
royal caribean
Nov 2020 - Apr 2022 (1 year 6 months)
As a Travel Agent Advisor, I provided exceptional customer service, effectively negotiated travel packages, and successfully upsold additional services to enhance client experiences. My role involved meticulous administration skills, sales strategies, and a deep understanding of tourism trends, all while maintaining a strong attention to detail. I planned and organized tours, ensuring seamless travel experiences for clients. Additionally, while I utilized Microsoft Teams for internal communication, I also recognized the potential of tools like Airtable as a CRM, although our primary systems included Salesforce, Monday, and Hubspot, which streamlined our operations and improved client relationship management. Furthermore, I engaged in cold o