Nelly Isabel Hernández Cruz

Jobs 0% verified

Customer Service Representative

Aventus LLC

Dec 2024 - Nov 2025 (1 year)

• In two different campaigns, empathetic and appropriate communication via e-mail, chats, and inbound calls with customers, troubleshooting and solving their inquiries while making them feel valued and appreciated in order to retain their business. • Accurate evaluation of warranty eligibility by careful review of sales records and policies.
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Customer Care Representative

Teleperformance SE

Jul 2024 - Aug 2024 (2 months)

• Bilingual phone assistance specializing on client retention
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Support Specialist

OneSupport Inc

May 2023 - Nov 2023 (7 months)

• Careful and appropriate handling of sensitive and confidential information required for completion of registration-like forms • Respectful building of rapport in order to rely sensitive and pressing information to customer's contacts
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Customer Service Agent

ALORICA CONTACT SERVICES

Feb 2022 - May 2023 (1 year 4 months)

• Handling of chat and phone contacts in both English and Spanish • Proficient using of digital technologies and tools • Assisting in troubleshooting and guidance on app and procedures • Providing professional and empathetic customer experience • Ability to receive feedback and redirect strategies to achieve goals
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Illustration and Graphic Design

Freelance services

Jan 2016 - Current (10 years 6 months)

• Creation of original artwork for specific purposes such as narrative, album cover, decoration, product design and more • Photoshop, Illustrator, Canva and AD Sketchbook knowledge • Ability to research, decode and synthetize information and present it in an engaging and adequate graphic presentation • Production of brand identity along with learning materials and guides

Education 0% verified

Nelly Isabel Hernández Cruz

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