Nelson Albeiro Berrio Vallejo

Nelson Albeiro Berrio Vallejo

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Sales Development Representative | Virtual Assistant
Colombia

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Résumé


Jobs verified_user 0% verified
  • A
    Appointment setter
    Assure Scratch and Dent
    Oct 2025 - Current (9 months)
    Contact customer to set appointments and get their cars repaired Ensure the technician have the materials and tools needed to complete the jobs Create weekly reports showing operations data, call-center reports Guide the customer through the app to complete payments Re-schedule jobs when needed
  • I
    Wellness Service Consultant & SDR
    Independent Contractor|
    Dec 2022 - Current (3 years 7 months)
    Provided personalized Latin dance and cultural lessons to international clients, primarily from the U.S. and Europe. Sold and managed customized service packages as part of a wellness offering, consistently building trust and long-term client relationships. Handled client onboarding, scheduling, and follow-up via email and phone, while improving English fluency through constant client interaction. Developed the ability to explain complex concepts to diverse audiences. Additionally, utilized cold calling techniques as a Sales Development Representative (SDR) to reach out to potential clients identified through social media advertising, effectively offering wellness services that aligned with their interests.
  • UPS
    Accounts Receivable Associate
    UPS
    Aug 2022 - Nov 2022 (4 months)
    - Managed outbound calls and emails to recover payments from accounts with 5+ years of overdue invoices. - Recovered over $20,000 USD in under two months by negotiating payment agreements with business clients. - Maintained accurate records in CRM systems and ensured follow-ups were completed on time. - Created Excel-based tools to track collection progress and streamline reporting, while also scheduling appointments to facilitate payment agreements with customers after reviewing their past due invoices.
  • C
    Customer service representative
    Feb 2022 - Aug 2022 (7 months)
    - Answered and made 40+ calls daily for U.S.-based clients, addressing service inquiries and follow-ups. - Handled multi-step issue resolution requiring frequent client interactions per case. - Maintained excellent customer satisfaction ratings through clear, empathetic communication. - Recorded accurate case details and appointment notes using proprietary systems, while also utilizing Google Workspace tools (including Sheets, Docs, Email, and Drive) to enhance productivity and streamline communication processes.
  • Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia (MinTIC)
    Desarrollo de Software
    Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia (MinTIC)
    Sep 2021 - Dec 2021 (4 months)
  • I
    Operations Consultant
    Independent Contractor|
    Aug 2020 - Nov 2024 (4 years 4 months)
    As an Operations Consultant, I designed and implemented an automated invoicing workflow that replaced the company’s manual billing process, significantly reducing time spent on administrative tasks. I built a custom CRM and operational dashboard using Excel, Visual Basic, and macros, enabling the team to track customer data, sales performance, and payment statuses in real time. Additionally, I developed a structured system to monitor the entire production lifecycle, including fabric purchasing, cutting, printing, packaging, dispatch, and collections. I regularly reviewed and maintained operational systems to ensure accuracy and performance, proposing continuous process improvements based on business needs and observed inefficiencies. I pr
  • Conasfaltos
    Junior Civil Engineer
    Conasfaltos
    Jan 2019 - Aug 2019 (8 months)
    As a Junior Civil Engineer, I was responsible for assisting in the design and implementation of various civil engineering projects, ensuring compliance with safety regulations and project specifications. I collaborated closely with senior engineers and project managers to facilitate project progress and maintain quality standards. Additionally, I utilized email management skills to effectively order materials necessary for project development, ensuring timely delivery and resource availability. I also provided daily updates to the lead engineer, maintaining clear communication through this channel, and acted as a right hand to the engineer in charge, supporting various tasks to enhance project efficiency and execution. My role also involved
Education verified_user 0% verified
  • Politécnico Colombiano Jaime Isaza Cadavid
    Civil Engineering
    Politécnico Colombiano Jaime Isaza Cadavid
    Feb 2013 - Sep 2019 (6 years 8 months)