N

Nayara Cristina de Amorim Silva

About

Detail

Customer service representative
São Paulo, State of São Paulo, Brazil
Contact Nayara regarding: 
work
Full-time jobs
Starting at USD5/hour
Flexible work
Starting at USD5/hour

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • I
    Inside Sales
    Oct 2024 - Current (1 year 8 months)
    As an Inside Sales professional, I was responsible for managing the entire sales process, from lead generation to closing deals, while ensuring a high level of customer satisfaction. I utilized tools such as Calendly and Google Workspace to streamline scheduling and communication, enhancing my efficiency in managing client interactions. My strong communicative competence allowed me to build and maintain robust relationships with clients, ensuring their needs were met effectively. Additionally, I leveraged CRM systems, including Intercom, to track customer interactions and provide exceptional support. Although my experience in hospitality may seem unrelated, it has equipped me with valuable skills in dealing with clients, fostering a custome
  • C
    Relationship assistant
    CROOL CENTRO ODONTOLÓGICO
    May 2021 - Dec 2023 (2 years 8 months)
    As a Relationship Assistant, I provided comprehensive administrative support from 05/07/2021 to 12/31/2023, focusing on enhancing client and candidate relationships through effective communication and customer support. My role involved utilizing various tools, including Google Workspace and Intercom, to manage data reporting and ensure seamless interactions. Additionally, my experience in the hospitality sector, while not directly related, honed my skills in dealing with customers, allowing me to foster positive relationships and address client needs with empathy and professionalism. This background enriched my ability to provide technical support and maintain high standards of customer relationship management (CRM), ultimately contributing
  • Brasil Telecom
    Customer service (call center)
    Brasil Telecom
    May 2020 - May 2021 (1 year 1 month)
    In my role as a Customer Service Representative in a call center, I was responsible for addressing customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction. I effectively managed high call volumes while maintaining a positive attitude and ensuring timely responses. Additionally, I utilized messaging apps to communicate with customers, which allowed for more efficient interactions and contributed to a seamless customer experience. My experience in hospitality has further honed my ability to deal with clients effectively, ensuring that their needs are met with professionalism and care. This background has enriched my skills in client relationship management (CRM), enabling me to foster strong co
  • S
    Administration assistant (apprentice )
    Saneago
    Aug 2016 - Jul 2018 (2 years)
    As an Administration Assistant (Apprentice), I supported daily office operations by managing schedules, organizing files, and assisting with various administrative tasks to ensure smooth workflow. I effectively communicated with team members and clients, fostering a collaborative environment. Additionally, I utilized messaging apps to facilitate quick and efficient communication, ensuring that all parties were updated and informed throughout various projects. My experience also included dealing with customers, which enhanced my understanding of customer relationship management (CRM) principles, allowing me to better support the team in maintaining positive client interactions and improving overall service delivery.